Senior Manager Practice Lead

Basic Information

Country

India

State

NA

City

Bangalore

Date Published

10-Mar-2022

Job ID

33178

Travel Amount

up to 10%

Description and Requirements

The BMC Practice Lead Senior Manager supervises a team of high-performing, Customer facing consultants and architects while also maintaining a personal billable utilization target. As a Senior Practice Lead, this role provides technical leadership and practice contributions to help deliver successful and consistent Customer outcomes. As a people manager, this role is required to provide people leadership and drive employee engagement, aligning with both current and future business needs. The incumbent should endeavor to serve as a role model for all billable BMC resources.

Roles & Responsibility:
  • Manage a team of billable resources, typically aligned to a technology or BMC business unit (“BU”) product pillar. 
  • Ensure team meets utilization, customer satisfaction, and other applicable business unit targets.
  • Manage team compliance and operational cadence (e.g. time and expense management and compliance & ethics training). 
  • Contribute to workforce plans to ensure the right mix of resources and skills to meet future business needs by conducting periodic capacity reviews and analyses.
  • Recruit, hire, on-board, and retain employees as required.
  • Ensure the team balances utilization with professional development, PTO, and practice contributions. 
  • Review, reward, and recognize the performance of staff on a regular basis, 
  • Define and coordinate coaching and mentoring of staff, either directly or indirectly through others. 
  • Partners with the go to market team to assist as able in the production, development, testing and deployment of relevant sales plays and offerings.
  • Serves as a practice subject matter expert, providing thought leadership for direct reports and wider eco-system.
  • Actively participate in BU inter-lock. o Provide regular feedback into BU and Go-ToMarket (“GTM”) for opportunities to improve or create new offerings o Coordinate with BU, GTM and Enablement teams to drive enablement and readiness on new releases or solutions 
  • Manage and lead the initiative to conduct center of excellence activities in the field or be a part of a virtual team to develop content for implementation and / or best practice guidelines. 
  • Conducts performance management activities, as necessary, to include initiating, executing and terminating performance management and improvement plans. Strategy / Project Management Provides strategic thought leadership and actionable guidance to drive Customer adoption and value realization. Activities could include: o Service Decomposition and Service Catalog o Process Design and Integration o Data Modeling o Configuration and Process Data Design Provides leadership support to the Project Manager or Program Manager throughout the engagement. 
  • Works in conjunction with the BMC PM to define project milestones and timelines.
  • Understands/defines project governance and escalation procedures. 
  • Actively participates, as needed, in the project steering committee.
  • Engages as a member of the BMC leadership team with executive stakeholders
  • Experience in Mainframe technologies  is must
  • BMC IZOT product knowledge is required

Competencies: 
  • Presentation skills to enable facilitation of workshops and meetings – advanced level 
  • Leadership and mentoring / coaching skills – advanced level 
  • Organization and planning skills – advanced level • 
  • Time Management – advanced level

Qualifications / Certifications: 
  • Bachelor’s degree or equivalent 
  • ITIL v3 foundation certification 
  • Overall, 15 + years of experience, 7(+) years of experience in a consulting role implementing software solutions. 
  • 3(+) years working as a project architect or principal consultant. •
  • 5(+) years of experience working with and across multiple BMC organizations to accomplish business objectives, including IT, HR, Finance, etc. 
  • 3(+) years of experience directly (as Line Manager) or indirectly (Lead on project) managing a team of billable resources, including direct experience with: 
    • Delivering performance reviews 
    • Dealing with HR issues 
    • Building development plans 
    • Performance managing underperforming staff
    • Talent reviews and succession planning
    • Formal and informal recognition programs
    • Demonstrated experience with formal coaching and mentoring programs.
    • Demonstrated experience working in a highly matrixed
    • Cross functional organizational structure

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.