Remote Senior DevOps Engineer

Basic Information


United States




USA Office At Home

Date published:


Job ID:


Travel Amount:

up to 10%

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

This DevOps Engineer role requires development and maintenance of automation with a goal to increase operational efficiency, reduce manual workload and error prone methods to perform different operations tasks. This position will require working very closely with:

  • BMC Helix Cloud Ops Teams
  • BMC Helix Support Teams
  • BMC Helix Infrastructure Teams - - Database, Networking, Security and Platform.
  • BMC Professional Services & third-party Consulting teams
  • BMC Helix Customers

Roles and Responsibilities:

  • Fulfill responsibilities of a DevOps and automation engineer working on cloud native technologies.
  • Responsible for developing tooling, automation, CI/CD pipeline to operationalize BMC Helix services
  • Write automations for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities
  • Collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations
  • Automate and apply development principles to operational practices for overall SaaS Service management
  • Ensuring topmost quality and rapid issue resolution for reported defects
  • Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.
  • Perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.
  • Ability to work with time bound deadlines
  • Hard Working & dedicated person with effective communication skills

Experience required:

  • 10+ years of working experience for a software engineering firm
  • Expertise in Python, Groovy, Ansible, Shell, php scripting
  • Expertise in creating and maintaining Jenkins pipelines
  • Hands on experience with CI\CD pipelines and maintenance of containerized deployments
  • Hands on experience working with Web service protocols (Rest, JSON)
  • Hands on experience working with DevOps and Automation tools like Git, Selenium, Docker, Helm, Terraform, Jira, Harbor Registry
  • Hands on experience working in Kubernetes environment, OpenShift, Rancher.
  • Hands on experience working on Windows and Linux Operation System platforms.

You will likely have / The nice to have’s:

  • Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)
  • Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and K8 objects.
  • Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus
  • Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments
  • Good exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and its implementation for SaaS services.
  • Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)
  • Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts
  • Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform.
  • Bachelor’s degree in IT or equivalent professional experience


This position is part of BMC DevOps team. This can include weekend work during scheduled production activities and after hours work as needed.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.