Devops Engineer

Basic Information

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

24-Aug-2022

Job ID

35001

Travel Amount

None

Description and Requirements

#LI-OG1
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

BMC Software is looking for an experienced professional who has worked in a SaaS Operations team and has worked on delivering Services around Upgrade/Migration programs for SaaS Customers.

Position Description

This position will work very closely with:

·         BMC Engineering Team

·         BMC Customer Support Team

·         BMC Professional Services Team

·         BMC Helix SaaS Teams – DevOps, Operations, Database, Networking, Security and Wintel

·         BMC Helix SaaS Customers - To gather requirements, Reviewing customizations and integrations, Cutover

Key Primary Responsibilities:

·         Demonstrate a high level of Customer Success

·         Demonstrate an ability to identify areas that can be automated as well as provide solutions / recommendations on how to automate.

·         Handling of all BMC Helix Releases/Upgrades as a part of Migration Team.

·         Coordinate with customers and Project Managers to gather requirements and perform complexity analysis

·         Execution of the Upgrade plan

·         Completing Upgrade POCs to finalize the process required.

·         Troubleshooting & Fixing all Issues identified during releases related to the area of responsibility or be able to coordinate, delegate and moderate the resolution of issues with appropriate eco-system teams.

·         Coordinate with OnDemand Support Teams including Operations, Database, Networking, Security, Wintel and Engineering Teams.

·         Participate in Internal Team Review meetings.

Position Requirements

·         Should have a minimum of 6-7 years of work experience in a global setup demonstrating strong collaboration, communication, teamwork and decision-making capabilities.

·         Should be very fluent in English Language (Oral and Written)

·         Experience in working with customers, stakeholder management (internal and external) as well as in a SaaS Operations team is mandatory

·         Experience working with BMC Helix Service Management Solution or any other solution in service management space is preferable.

·         Exposure to executing Migration Projects in Service Management space is preferable

·         Exposure to DevOps technologies and Processes highly preferred

·         Able to design & document the requirements comprehensively to execute the Release Project Plans.

·         Ability to work with significant deadlines.

·         Bachelor’s degree in Computers / IT or equivalent experience.

This position is a part of BMC Helix Release Team. This will include working on weekends during releases/ production cutover activities and after hour works as needed.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.