Senior DevOps Engineer

Basic Information







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Description and Requirements

This position requires the development and maintenance of automation with a goal to increase operational efficiency reduce manual and error-prone methods to perform different operations tasks. This position will require working very closely with:
BMC Helix Cloud Ops Teams
BMC Helix Support Teams
BMC Helix Infrastructure Teams - - Database, Networking, Security, and Platform.
BMC Professional Services & third-party Consulting teams
BMC Helix Customers
You should be a Qualified (L3/L4 Level) DevOps and automation engineer with the following skillset:

Primary Roles and Responsibilities:
  • You will fulfill the responsibilities of a DevOps and automation engineer working on cloud-native technologies. 
  • You are responsible for developing tooling, automation, CI/CD pipeline to operationalize BMC Helix services
  • You will write automation for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities
  • You will collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations
  • Automate and apply development principles to operational practices for overall SaaS Service management
  • Ensuring topmost quality and rapid issue resolution for reported defects 
  • Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.
  • Perform tasks related to customer Escalations and share expertise in the resolution of issues related to different deployed automation tools and services.
  • 8+ years of experience working experience for a software engineering firm
  • Expertise in Python, Groovy, Ansible, Shell scripting
  • Expertise in creating and maintaining Jenkins pipelines
  • Hands-on experience with CI\CD pipelines and maintenance of containerized deployments
  • Hands-on experience working with Web service protocols (Rest, JSON) 
  • Hands-on experience working with DevOps and Automation tools like Git, Selenium, Docker, Helm, Terraform, Jira, Harbor Registry
  • Hands-on experience working in Kubernetes environment, OpenShift, Rancher.
  • Hands-on experience working on Windows and Linux Operation System platforms.
  • Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)
  • Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and K8 objects.
  • Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus
  • Good exposure and fundamental knowledge Public, Private and hybrid cloud deployments
  • Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)
  • Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts
  • Knowledge of Site Reliability Engineering (SRE) principles
  • Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform.
  • Ability to work with time bound deadlines
  • Hard Working & dedicated person with effective communication skills
  • Bachelor’s degree in IT or equivalent experience

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.