Senior Software Customer Success Specialist - LATAM REMOTE

Basic Information




Sao Paulo



Date Published:


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You may occasionally be required to travel for business

Secondary locations:

ARG Office at Home, MEX Office at Home

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 

As a Customer Success Specialist, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments. 

Here is how, through this exciting role, you will contribute to BMC's and your own success:  
Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. 
Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy. 

To ensure you’re set up for success, you will bring the following skillset & experience:   

5+ years in customer-facing roles of progressing seniority, featuring a mix of technical complexity and enterprise architecture, influencing, program management, and execution skills
Excellent written, verbal and listening communication skills in Portuguese, Spanish and English
Experience with enterprise Workload Automation tools/Orchestrator and processes and related technologies, such as Cloud, SaaS, Serverless Technologies, Big Data, Managed File Transfer, Containers and an understanding of IT DevOPS practices, etc.
Abliliy to identify relevant Business and Automation initiatives that can be supported by Control-M from a variety of sources (internal and external the client) and independently identify and establish relationships with the owner and beneficiaries of those initiatives.
Experience implementing, and converting to Control-M from competing tools (Desire)
Ability have a legitimate and thoughtful conversation around the future direction of Automation within the industry and specific client environment 
Is conversant in frequently used Use Cases that customers in their relevant market vertical are most interested in
Bachelor’s degree in technology-related field and prior experience with SaaS is ideal for this role 
Customer focused and demonstrable passion about customer success
Professional (even dynamic) presence, presentation, and public speaking skills 
Ability to embrace, live, and breathe our BMC values every day! 

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

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