Senior ITOM Consultant - Saudi Arabia (BMC Helix Operations Management)
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Due to Saudization guidelines, businesses in Saudi are required to meet specific quotas of Saudi employees. We are also prioritizing and looking forward to adding great Saudi talents to our team!
Description and Requirements
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"At BMC trust is not just a word - it's a way of life!"
- Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
- Understand enterprise scale, integrated applications from a process/business perspective
- Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
- Integrate BMC products to each other and third-party applications.
- Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
- Propose and implement the design for the Service Management Solution.
- Ability to work independently and provide quality output with minimal supervision/direction.
- Understands and can articulate how the BMC solutions align to the Customer's needs.
- Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
- Cultivates satisfied, repeat Customers.
- Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
- Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
- Builds and maintains strong relationships with internal and external key stakeholders.
- Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
- Achieves utilization target.
- Executes projects in compliance with the processes and standards of BMC
- Excellence delivery methodology.
- Demonstrable experience in maintaining, designing and implementing Operations Managements solutions with BMC Helix Operations Management / TrueSight Operations Management.
- Programming/Scripting – Shell scripting, Batch programming, Python, JAVA etc
- Understanding of different software development methodologies (Waterfall, Agile, etc.)
- Cloud Computing experience
- Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
- Helix Operations Management (BHOM) / Truesight Operations Management (TSOM) product certification
- Microsoft Project
- Knowledge of effective use of SharePoint, Salesforce and OpenAir
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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