Senior Consultant

Basic Information

Country

Saudi Arabia

State

NA

City

Riyadh

Date Published

10-Oct-2022

Job ID

35385

Travel Amount

up to 10%

Description and Requirements

#LI-CT1
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

Position Purpose

The BMC Senior Consultant provides leadership on technical delivery engagements by implementing the BMC solutions using supplied Solution Design and Architecture documentation. A Senior Consultant works closely with the project team to meet the approved Customer business requirements. A Senior Consultant recommends / designs structures and takes into account the target environment, performance and security requirements, and existing systems. A Senior Consultant delivers echo-backs of proposed applications for approval by the Customer and execution by system developers. The Senior Consultant translates logical design into physical designs and produces detailed design documentation. A Senior Consultant utilizes the BMC eco-system (BMC Support, Communities, Services), and documents the results in accordance with agreed procedures.

A Senior Consultant contributes to the development of installation procedures and standards within BMC.

Position Strengths

  • Communication
  • Strong work ethic / diligent
  • Decision-making / judgement
  • Problem solving
  • Coaching / mentoring

Professional Behaviours

  • Change Champion
  • Independence
  • Industry expertise
  • Leadership / influence
  • Technical / solution knowledge

 Key Accountabilities

Accountability areas

Actions by which the results are achieved

Strategy / Project Management

Ability to strategically solve complex Customer problems by using various communications, testing, and critical thinking techniques.

Transformation/ Change Mgmt.

·       Recognizes Customer operational problems that could be opportunities for BMC Transformation Services.

Implementation / Delivery

  • Works interactively with all project staff, both internal and Customer.
  • Checks that the Customer is prepared and ready for the agreed start date.
  • Checks the Customer’s technical environment is ready to productionize.

Design Phase: Contributes to and owns as appropriate the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states. Defines unit design or assists with full solution design as necessary. Delivers sufficient detail and manages design within the scope of the SOW and project goals. Delivers Customer ready design documentation to support Design Phase sign-off, including:

  • Functional Requirements Workshops
  • Technical Solution Workshops
  • Supplemental Requirements Workshops
  • Solution Design documentation input
  • Solution Design Document
  • Gap Analysis
  • Test Strategy and Plan documentation
  • Echo-back sessions to Customer
  • Advises updates to the Project Schedule to the Project Manager and Project Architect

Build Phase: Owns all assigned areas of the Build phase. Applies technical, education, and process knowledge and BMC best practices to deliver consistent, high quality, production ready solutions, including:

  • Technical leadership of other BMC resources on the project (L2 / L3)
  • Environment Preparation
  • Configuration
  • Deployment Plan
  • Education and Knowledge Transfer Training Plans
  • Build Documentation
  • Problem analysis
  • Problem solving

Validate Phase: Provides leadership, education, and mentoring throughout the Validate Phase to ensure the Customer fully vets the solution capabilities within the defined project scope. Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting, including:

  • Conduct Regression Tests
  • Conduct Systems Test
  • Conduct Integration Tests
  • Conduct Non-Functional Tests
  • Conduct Migration Tests
  • Conduct User Acceptance Tests

? Deliver Phase: Successfully moves the Customer into production on the target BMC solution. Production rollout success includes technical migration into the production environment, and production testing.

·       Deployment Planning and Execution

·       Migrate Solution to Production

·       Production Testing

Transition Phase: Successfully completes the transition of the project to closure with the BMC Project Team and handover to the Customer and BMC Support including any open defects or RFEs, and project closeout activities, including:

·       Final Documentation Delivery

·       Lessons Learned and Defects Reporting

Relationships / Sales

  • Recognizes if a Customer request falls outside the scope of the project and brings to the attention of the Project Manager for further review.
  • Recognizes and escalates any identified opportunities to the Project Manager.

Success Behaviors

An individual contributor that:

  • Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
  • Provides on time, accurate and realistic status reports or input to status reports using standard templates.
  • Completes accurate time sheets and expenses on time.
  • Helps estimate the duration of role-specific activities.
  • Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
  • Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand.
  • Seeks to identify and mitigate risks before issues arise.
  • Manages and delivers assigned responsibilities within scope and budget.
  • Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available.
  • Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities.
  • Maintains up to date training on BMC Excellence delivery methodology and applies it in all projects.
  • A trusted advisor by the Customer.
  • Uses best practices consistently delivering prescriptive recommendations within the scope of the Customer’s business goals.
  • Demonstrates knowledge as the “go-to” person for the engagement when the Customer’s questions regarding what or how to do tasks within the BMC project scope.

Competencies

Functional Skills:

  • Knowledge and awareness of the BMC delivery methodology – advanced level
  • Knowledge and awareness of Digital Enterprise Management solution – advanced level

Technical Skills:

  • Technical skills on at least one full product in the chosen product line – advanced level
  • Technical skills on at least two products in the chosen product line – advanced level
  • Technical skills which support the deployment and integration of BMC based solutions, including (advanced level):
    • Operating Systems
    • Networking

o Virtualization

o Database Management

·        Microsoft Office – Word, Excel, PPT, Visio – advanced level

Soft Skills:

  • Conflict resolution in all situations – intermediate to advanced level
  • Business acumen around BMC solutions – advanced level
  • Presentation abilities (e.g. product features demonstrations, basic workshops) to C-level Customer team – advanced level
  • Problem solving strategies and techniques (e.g. discovery, requirements capture, etc.) – intermediate to advanced level
  • Written and verbal communication skills for project team engagement – advanced level
  • Prioritization / management of time to deliver on assigned deliverables and project schedule – advanced level
  • Email and phone skills / etiquette – advanced level

Qualifications / Certifications:

  • Bachelor’s Degree or equivalent
  • ITIL v3 Foundation Certification
  • Maintains two BMC-certified Professional certifications
  • BMC Excellence badge

Experiences

  • 8(+) relevant years technical IT experience that includes

o   5(+) relevant years BMC product line experience or in a competitor product.

o   3(+) years working in Services projects (preferably Customer facing in a professional consultancy capacity).

·        Proven ability to meet assigned timelines with high quality, complete deliverables in unsupervised, sometimes remote, situations.

·        Proven ability to work within high-pressure teams physically and virtually.

·        Willing shares ideas and knowledge with other colleagues promoting good practice.

·        Demonstrated ability to interact well with project and Customer teams to contribute to the good of the project.

·        Demonstrable experience of deployment lifecycle across multiple environments (Deployment, UAT, and Production).

·        Completed engagements that have executed for six months or longer

·        Demonstrated success in building key relationships with the BMC eco-system including Sales, Support, and Product Engineering.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.