Senior Consultant - Truesight Capacity - Italy

Basic Information

Country:

Italy

State:

NA

City:

ITA Office at Home

Date published:

17-Dec-2020

Job ID:

28740

Travel Amount:

up to 50%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

Position Description:

The successful applicant will be responsible for providing technical leadership on customer engagements and developing/evolving best practices for delivery for Enterprise Software Solutions throughout for BMC customers, specifically Truesight Capacity Optimization and Helix Optimize.


Primary responsibilities for role:

  • Responsible for providing technical leadership to project teams at client sites to deliver required outcomes and produce additional business with BMC clients. 
  • Mentor and develop junior positions. 
  • Understand the business of IT operations, Business Service Management and foundational level of IT Infrastructure Library (ITIL). Apply these skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.
  • Implement, customize, and configure BMC products as part of a defined BMC Best Practices.
  • Integrate BMC products to each other and third-party applications.
  • Lead and drive the changes necessary to be ready for adoption of the new solutions delivered by the project.
  • Identify client needs and communicate the value of BMC’s solutions and the cost effectiveness of BMC solutions.
  • Collate and govern the process and functional requirements proposed by the recipients of the solution the project is delivering. 
  • Assist in building, evaluating, and arbitration relating to business cases for customization / non out of the box functionality. 
  • Plan and oversee the adoption of changes for customers (external / internal business units) in line with the solution implementation plan.


Roles and Responsibilities:

Client:

  • Accountable to client for providing technical leadership on project teams to deliver specific outcomes as per client’s needs.
  • Ability to transfer knowledge of the BMC approach to Business Service Management.
  • Communicate BMC’s Business Service Management approach.


BMC:

  • Accountable for achieving billable targets.
  • Demonstrates the “Anytime-Anywhere” mentality.
  • Seeks out follow-on opportunities and leverages the proper peers to close the business.
  • Establishes and maintains relationships with clients.
  • Meet/exceed quarterly MBO’s assigned by manager.


Self:

  • Certified on multiple product families. Should maintain ongoing product knowledge.
  • Certified in IT Infrastructure Library (ITIL).
  • Certified on BMC solutions would be an advantage but not a deal breaker.
  • Familiar with other IT Service Management technologies.


Practice:

  • Identifies and implements ways to improve delivery efficiency (profitability).
  • Mentors specialists on consulting and solutions.
  • Practices and enforces best practices, methodologies for delivering specific solutions.


Position Requirements / Qualifications:

  • At least 5 years experience in systems design and development experience in an enterprise computing environment.
  • B.S. degree or equivalent experience in computer science, MIS or related field, Masters Degree preferred.
  • Write and/or contribute to customer proposals and project plans.
  • Foundations Certified in IT Infrastructure Library (ITIL).
  • Broad understanding of Service Management best practices.
  • Willingness and ability to travel up to 50% (when permitted)

Technical skills:

  • Databases: (Oracle, SQL Server, Postgres), Advanced SQL
  • System: Windows, Linux/Unix administration
  • Programming Languages: Java
  • Scripting languages
  • Security: Certificates, SSL
  • Protocols: FTP, SFTP
  • Basic network knowledge (TCP/IP, Firewall, Load Balancer) 
#LI-Remote
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.