Basic Information

Country

Germany

State

Date Published

10-May-2023

Job ID

37180

Travel Amount

up to 50%

This role can be based remotely in Germany

Description and Requirements

#LI-CT1

"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

The BMC Senior Consultant provides leadership on technical delivery engagements by implementing the BMC solutions using supplied Solution Design and Architecture documentation. A Senior Consultant works closely with the project team to meet the approved Customer business requirements. A Senior Consultant recommends / designs structures and takes into account the target environment, performance and security requirements, and existing systems. A Senior Consultant delivers echo-backs of proposed applications for approval by the Customer and execution by system developers. The Senior Consultant translates logical design into physical designs and produces detailed design documentation. A Senior Consultant utilizes the BMC eco-system (BMC Support, Communities, Services), and documents the results in accordance with agreed procedures. A Senior Consultant contributes to the development of installation procedures and standards within BMC.

Position Strengths

Communication
Strong work ethic / diligent
Decision-making / judgement
Problem solving
Coaching / mentoring

Professional Behaviors

Change Champion
Independence
Industry expertise
Leadership / influence
Technical / solution knowledge

Key Accountabilities

Strategy / Project Management

Ability to strategically solve complex Customer problems by using various communications, testing, and critical thinking techniques.

Transformation/ Change Mgmt.

Recognizes Customer operational problems that could be opportunities for BMC Transformation Services.

Implementation / Delivery

Works interactively with all project staff, both internal and Customer.
Checks that the Customer is prepared and ready for the agreed start date.
Checks the Customer’s technical environment is ready to productionize.
Design Phase: Contributes to and owns as appropriate the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states. Defines unit design or assists with full solution design as necessary. Delivers sufficient detail and manages design within the scope of the SOW and project goals. Delivers Customer ready design documentation to support Design Phase sign-off, including:

Functional Requirements Workshops
Technical Solution Workshops
Supplemental Requirements Workshops
Solution Design documentation input
Solution Design Document
Gap Analysis
Test Strategy and Plan documentation
Echo-back sessions to Customer
Advises updates to the Project Schedule to the Project Manager and Project Architect

Build Phase: Owns all assigned areas of the Build phase. Applies technical, education, and process knowledge and BMC best practices to deliver consistent, high quality, production ready solutions, including:

Technical leadership of other BMC resources on the project (L2 / L3)
Environment Preparation
Configuration
Deployment Plan
Education and Knowledge Transfer Training Plans
Build Documentation
Problem analysis
Problem solving

Validate Phase: Provides leadership, education, and mentoring throughout the Validate Phase to ensure the Customer fully vets the solution capabilities within the defined project scope. Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting, including:

Conduct Regression Tests
Conduct Systems Test
Conduct Integration Tests
Conduct Non-Functional Tests
Conduct Migration Tests
Conduct User Acceptance Tests

Deliver Phase: Successfully moves the Customer into production on the target BMC solution. Production rollout success includes technical migration into the production environment, and production testing.

Deployment Planning and Execution
Migrate Solution to Production
Production Testing

Transition Phase: Successfully completes the transition of the project to closure with the BMC Project Team and handover to the Customer and BMC Support including any open defects or RFEs, and project closeout activities, including:

Final Documentation Delivery
Lessons Learned and Defects Reporting

Relationships / Sales

Recognizes if a Customer request falls outside the scope of the project and brings to the attention of the Project Manager for further review.
Recognizes and escalates any identified opportunities to the Project Manager.

Success Behaviors

An individual contributor that:

Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
Provides on time, accurate and realistic status reports or input to status reports using standard templates.
Completes accurate time sheets and expenses on time.
Helps estimate the duration of role-specific activities.
Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand.
Seeks to identify and mitigate risks before issues arise.
Manages and delivers assigned responsibilities within scope and budget.
Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available.
Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities.
Maintains up to date training on BMC Excellence delivery methodology and applies it in all projects.
A trusted advisor by the Customer.
Uses best practices consistently delivering prescriptive recommendations within the scope of the Customer’s business goals.
Demonstrates knowledge as the “go-to” person for the engagement when the Customer’s questions regarding what or how to do tasks within the BMC project scope.
Acts as a mentor and role model and sought out by peers.
Provides timely information and assistance without compromising own deliverables responsibilities.
Gets full consensus within task timeframes from entire project team to drive and achieve goals.
Actively manages Customer expectations to ensure a clear understanding of responsibilities, timelines and deliverables, preventing scope creep.
Ambassador for BMC solutions with Customers and peers and communicates with confidence and accuracy via Chatter and Docs blog.
Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.

Competencies

Functional Skills:

Knowledge and awareness of the BMC delivery methodology – advanced level
Knowledge and awareness of Digital Enterprise Management solution – advanced level

Technical Skills:

Technical skills on at least one full product in the chosen product line – advanced level
Technical skills on at least two products in the chosen product line – advanced level
Technical skills which support the deployment and integration of BMC based solutions, including (advanced level):

Operating Systems
Networking
Virtualization
Database Management

Microsoft Office – Word, Excel, PPT, Visio – advanced level

Soft Skills:

Conflict resolution in all situations – intermediate to advanced level
Business acumen around BMC solutions – advanced level
Presentation abilities (e.g. product features demonstrations, basic workshops) to C-level Customer team – advanced level
Problem solving strategies and techniques (e.g. discovery, requirements capture, etc.) – intermediate to advanced level
Written and verbal communication skills for project team engagement – advanced level
Prioritization / management of time to deliver on assigned deliverables and project schedule – advanced level
Email and phone skills / etiquette – advanced level

Qualifications / Certifications:

Bachelor’s Degree or equivalent
ITIL v3 Foundation Certification
Maintains two BMC-certified Professional certifications
BMC Excellence badge

Experiences

8(+) relevant years technical IT experience that includes:

5(+) relevant years BMC product line experience or in a competitor product.
3(+) years working in Services projects (preferably Customer facing in a professional consultancy capacity).

Proven ability to meet assigned timelines with high quality, complete deliverables in unsupervised, sometimes remote, situations.
Proven ability to work within high-pressure teams physically and virtually.
Willing shares ideas and knowledge with other colleagues promoting good practice.
Demonstrated ability to interact well with project and Customer teams to contribute to the good of the project.
Demonstrable experience of deployment lifecycle across multiple environments (Deployment, UAT, and Production).
Completed engagements that have executed for six months or longer
Demonstrated success in building key relationships with the BMC eco-system including Sales, Support, and Product Engineering.

#LI-Remote

Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Min salary

67,500

Max salary

112,500