Senior Remedy / ITSM Consultant - Remote (With travel)

Basic Information

Country

Canada

State

Quebec

City

Montreal

Date Published

23-May-2022

Job ID

34070

Travel Amount

up to 75%

Description and Requirements

#LI-BS1
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BMC delivers modern, intelligent ITSM solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center.


Right now, BMC has a new and exciting opportunity that has come up in our Consulting Services team in Canada for a Senior ITSM / Remedy Consultant. This is to help us on one of our largest customer engagements that we have right now so it’s certainly an exciting time. 


What you will be doing:


  • Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. 
  • Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. 
  • Understand enterprise scale, integrated applications from a process/business perspective
  • Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
  • Integrate BMC products to each other and third-party applications. 
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. 
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead. 
  • Propose and implement the design for the Service Management Solution.


What’s in it for you?

  • You will get to lead some of BMC’s largest customer engagements from a technical standpoint. 
  • You will get access to BMC’s world class training / certifications. 
  • Longer term Career progression depending on if you want to become a technical SME / move more into management
  • The chance to work on a variety of projects with some unique and fascinating customers. 
  • You will get opportunity to lead the digital transformation of our customers and work on the latest technologies


You will be successful if you can: 

  • Work independently and provide quality output with minimal supervision/direction.
  • Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications. 
  • Understand enterprise scale, integrated applications from a process/business perspective
  • Understand and can articulate how the BMC solutions align to the Customer's needs.
  • Receive positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  • Cultivate satisfied, repeat Customers.
  • Communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • Escalate appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy.
  • Build and maintain strong relationships with internal and external key stakeholders.
  • Continuously improve your own skills and proactively seek new learning and engagement opportunities.


Must have experience:

  • Extensive experience in designing and ITSM systems (ideally with Remedy but if not, then experience with ServiceNow / Ivanti etc will suffice)
  • 5 years+ working within the IT Service Management domain. 
  • Must be familiar with other IT management technologies and have a working knowledge of ITOM
  • Programming/Scripting – (Python, Java or any other modern prog / scripting language)
  • Operating system experience with Linux, Unix or Windows
  • ITIL v3 Foundation
  • Bachelor's degree or equivalent experience


Nice to have experience

  • Any BMC Remedy / Helix ITSM certifications
  • Experience with SaaS / Cloud based software
  • Experience working on government-based clients. 
  • Any form of security clearance (Secret Level 2 preferred)

#LI-BS1

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Country (Req)

Canada