Senior Remedy / ITSM Consultant - Remote (With travel)
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Description and Requirements
BMC delivers modern, intelligent ITSM solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center.
Right now, BMC has a new and exciting opportunity that has come up in our Consulting Services team in Canada for a Senior ITSM / Remedy Consultant. This is to help us on one of our largest customer engagements that we have right now so it’s certainly an exciting time.
What you will be doing:
- Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
- Understand enterprise scale, integrated applications from a process/business perspective
- Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
- Integrate BMC products to each other and third-party applications.
- Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
- Propose and implement the design for the Service Management Solution.
What’s in it for you?
- You will get to lead some of BMC’s largest customer engagements from a technical standpoint.
- You will get access to BMC’s world class training / certifications.
- Longer term Career progression depending on if you want to become a technical SME / move more into management
- The chance to work on a variety of projects with some unique and fascinating customers.
- You will get opportunity to lead the digital transformation of our customers and work on the latest technologies
You will be successful if you can:
- Work independently and provide quality output with minimal supervision/direction.
- Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.
- Understand enterprise scale, integrated applications from a process/business perspective
- Understand and can articulate how the BMC solutions align to the Customer's needs.
- Receive positive Customer feedback from BMC leadership, teams, peers, and sales groups.
- Cultivate satisfied, repeat Customers.
- Communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
- Escalate appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy.
- Build and maintain strong relationships with internal and external key stakeholders.
- Continuously improve your own skills and proactively seek new learning and engagement opportunities.
Must have experience:
- Extensive experience in designing and ITSM systems (ideally with Remedy but if not, then experience with ServiceNow / Ivanti etc will suffice)
- 5 years+ working within the IT Service Management domain.
- Must be familiar with other IT management technologies and have a working knowledge of ITOM
- Programming/Scripting – (Python, Java or any other modern prog / scripting language)
- Operating system experience with Linux, Unix or Windows
- ITIL v3 Foundation
- Bachelor's degree or equivalent experience
Nice to have experience
- Any BMC Remedy / Helix ITSM certifications
- Experience with SaaS / Cloud based software
- Experience working on government-based clients.
- Any form of security clearance (Secret Level 2 preferred)
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