BMC delivers modern, intelligent ITSM solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center.

Right now, BMC has a new and exciting opportunity that has come up in our Consulting Services team in Canada for a Senior ITSM / Remedy Consultant. This is to help us on one of our largest customer engagements that we have right now so it’s certainly an exciting time. 

What you will be doing:

• Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. 
• Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. 
• Understand enterprise scale, integrated applications from a process/business perspective
• Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
• Integrate BMC products to each other and third-party applications. 
• Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. 
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead. 
• Propose and implement the design for the Service Management Solution.

What’s in it for you?

• You will get to lead some of BMC’s largest customer engagements from a technical standpoint. 
• You will get access to BMC’s world class training / certifications. 
• Longer term Career progression depending on if you want to become a technical SME / move more into management
• The chance to work on a variety of projects with some unique and fascinating customers. 
• You will get opportunity to lead the digital transformation of our customers and work on the latest technologies

You will be successful if you can: 

• Work independently and provide quality output with minimal supervision/direction.
• Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications. 
• Understand enterprise scale, integrated applications from a process/business perspective
• Understand and can articulate how the BMC solutions align to the Customer's needs.
• Receive positive Customer feedback from BMC leadership, teams, peers, and sales groups.
• Cultivate satisfied, repeat Customers.
• Communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
• Escalate appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy.
• Build and maintain strong relationships with internal and external key stakeholders.
• Continuously improve your own skills and proactively seek new learning and engagement opportunities.

Must have experience:

• Extensive experience in designing and ITSM systems (ideally with Remedy but if not, then experience with ServiceNow / Ivanti etc will suffice)
• 5 years+ working within the IT Service Management domain. 
• Must be familiar with other IT management technologies and have a working knowledge of ITOM
• Programming/Scripting – (Python, Java or any other modern prog / scripting language)
• Operating system experience with Linux, Unix or Windows
• ITIL v3 Foundation
• Bachelor's degree or equivalent experience

Nice to have experience

• Any BMC Remedy / Helix ITSM certifications
• Experience with SaaS / Cloud based software
• Experience working on government-based clients. 
• Any form of security clearance (Secret Level 2 preferred)