Senior Remedy Consultant

Basic Information

Country:

Canada

State:

NA

City:

CAN Office at Home

Date published:

09-Jun-2020

Job ID:

27734

Travel Amount:

up to 50%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
The BMC Consultant is responsible for implementing BMC solutions at customer sites and developing best practices for delivery of BMC Helix Software.  

The Consultant's primary responsibilities for the role are: 
    • Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. 
    • Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. 
    • Understand enterprise scale, integrated applications from a process/business perspective
    • Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
    • Integrate BMC products to each other and third-party applications. 
    • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. 
    • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead. 
    • Propose and implement the design for the Service Management Solution. 

Success Behaviors:
An individual contributor that:
    • Ability to work independently and provide quality output with minimal supervision/direction.
    • Understands and can articulate how the BMC solutions align to the Customer's needs.
    • Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
    • Cultivates satisfied, repeat Customers.
    • Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project)..
    • Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
    • Builds and maintains strong relationships with internal and external key stakeholders.
    • Continuously improves own skills and proactively seeks new learning and engagement opportunities.
    • Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
    • Achieves utilization target.
    • Executes projects in compliance with the processes and standards of BMC
    • Excellence delivery methodology.

Qualifications /Experience/Certifications:
    • Solid experience in maintaining, designing and implementing Service Management solutions (ideally Remedy / Helix). 
    • Programming/Scripting – Shell scripting, Batch programming, Python, JAVA etc

Qualifications/Experience/Certifications (Desirable)
    • Understanding of different software development methodologies (Waterfall, Agile, etc.)
    • Cloud Computing experience
    • Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
    • Remedy / Helix product certification
    • Microsoft Project
    • Knowledge of effective use of SharePoint, Salesforce and OpenAir
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It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company

 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page