Senior Consultant - Melbourne/Sydney - Australia

Basic Information

Country

Australia

State

Victoria

City

Melbourne

Date Published

12-Aug-2021

Job ID

31069

Travel Amount

up to 25%

Description and Requirements

The BMC Senior Consultant provides leadership on technical delivery engagements by implementing BMC solutions and developing best practices for delivery to achieve Customer business requirements.

The Consultant's primary responsibilities for the role are:

  • Responsible for participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Understand how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
  • Understand enterprise scale, integrated applications from a process/business perspective
  • Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
  • Integrate BMC products to each other and third-party applications.
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
  • Propose and implement the design for the Operations Management / Service Management Solutions.
The trait's you'll have:
  • You'll have an ability to work independently and provide quality output with minimal supervision/direction.
  • You'll understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.
  • You'll understand enterprise scale, integrated applications from a process/business perspective
  • You'll understand and can articulate how the BMC solutions align to the Customer's needs.
  • You'll Cultivate satisfied, repeat Customers.
  • You'll communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • You'll escalates appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy.

What we would like you to have:
  • Solid experience in maintaining, designing and implementing Operations Management or Service Management solutions (ideally TrueSight/Helix ITSM).
  • Programming/Scripting – Shell scripting, Batch programming, Python, JAVA etc
  • Understanding of different software development methodologies (Waterfall, Agile, etc.)

The nice to have's / what you can get:

  • Cloud Computing experience
  • Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
  • BMC product certification
  • Knowledge of effective use of SharePoint, Salesforce and OpenAir
  • If this does interest you or you would like to find out more, please apply now.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.