Salesforce Business Systems Analyst - Guadalajara

Basic Information







Date Published


Job ID


Travel Amount

up to 10%

Description and Requirements

The Business Enablement Group manages the relationship between IT and the business.  BEG routinely elicits requirements, architect solutions, then builds business cases for new business functionality.  They gather requirements and run User Acceptance Testing with the business for approved projects.


Primary Roles and Responsibilities: 


The Business System Analyst’s (BSA) role handles a wide array of responsibilities at any given time in support of delivering an outstanding customer experience between the Sales, Channel and IT teams. 

Host meetings with key business stakeholders to gather and analyze requirements 

Create detailed plans for execution and implementation of new process and/or software

Develops wireframes, flowcharts, swim-lanes to detail and explain business workflows

Partner with project managers, development and other business analyst to solve business problems based on the requirements gathered

Monitor project progress by tracking tasks, reporting defects and communicating progress to key business stakeholders and IT leadership

Host Business demos and facilitate sign off on all project related 

Contributes to the team effort by accomplishing tasks as needed and in a timely manner 


Experience/ Qualifications:


Must be detailed oriented with a strong work ethic. A strategic and analytical thinker with strong communication skills, the ability to self-manage, multitask, prioritize, and work across teams is critical.



Bachelor’s Degree preferred

SFDC Admin certification or demonstrable experience with SFDC

A minimum of five years working on professional project teams 

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, flowcharting tools)

Proficient in Rally or other agile management tool

Strong organizational skills

Travel requirements less than 10%. No direct management responsibilities.

Fluency in English both Written and Verbal

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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