Salesforce Business Systems Analyst - Guadalajara

Basic Information







Date Published


Job ID


Travel Amount


Description and Requirements

The Business Enablement Group manages the relationship between IT and the business.  BEG routinely elicits requirements, architect solutions, then builds business cases for new business functionality.  They gather requirements and run User Acceptance Testing with the business for approved projects.


Primary Roles and Responsibilities: 


The Business System Analyst’s (BSA) role handles a wide array of responsibilities at any given time in support of delivering an outstanding customer experience between the Sales, Channel and IT teams. 

  • Host meetings with key business stakeholders to gather and analyze requirements 

  • Create detailed plans for execution and implementation of new process and/or software

  • Develops wireframes, flowcharts, swim-lanes to detail and explain business workflows

  • Partner with project managers, development and other business analyst to solve business problems based on the requirements gathered

  • Monitor project progress by tracking tasks, reporting defects and communicating progress to key business stakeholders and IT leadership

  • Host Business demos and facilitate sign off on all project related 

  • Contributes to the team effort by accomplishing tasks as needed and in a timely manner 


    Experience/ Qualifications:


    Must be detailed oriented with a strong work ethic. A strategic and analytical thinker with strong communication skills, the ability to self-manage, multitask, prioritize, and work across teams is critical.



  • Bachelor’s Degree preferred

  • SFDC Admin certification or demonstrable experience with SFDC

  • A minimum of five years working on professional project teams 

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, flowcharting tools)

  • Proficient in Rally or other agile management tool

  • Strong organizational skills

    Travel requirements less than 10%. No direct management responsibilities.

  • Fluency in English both Written and Verbal

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.