Consultant

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

08-Jul-2022

Job ID

34537

Travel Amount

None

Description and Requirements

#LI-UT1
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.    

AMS Consultant: The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Responsibilities/Duties:

  • Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
  • Maintain BMC Product platform availability as per agreed availability commitment
  • Develop new customizations, integrations and reports
  • Troubleshoot BMC Application, customizations, integration issues.
  • Follow the ITIL standard best processes.
  • Recommend & plan upgrades/patches and roll out of new features
  • Drive adoption of the BMC solution across Customer environments
  • Work closely with Service Owners to review service delivery quality with focus on continuous improvement
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application

Requirements:

  • Candidate must possess a Bachelor’s Degree.
  • Should have 7-14 years’ IT experience
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM  Applications, Integrations, Customizations
  • Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
  • Good knowledge of Cloud Technologies, networking and database concepts
  • Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills in English & German (verbal and written).
  • Willing to work in shifts, weekend and on-call support will be required.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.