Sr Assoc Consultant - India

Basic Information

Country

India

State

NA

City

Bangalore

Date Published

21-Jan-2022

Job ID

32724

Travel Amount

up to 10%

Description and Requirements


 

BU/PRODUCT DESCRIPTION:


GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.    

 

PRIMARY ROLES AND RESPONSIBILITY:

Position Overview - This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

  • Provide operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
  • Follow the ITIL standard best processes.

 

QUALIFICATION AND REQUIRED SKILLS:

 

  • Candidate must possess a bachelor’s degree.
  • 6-12 years’ IT experience
  • Fluency in Arabic
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Experience on UNIX operating system and ITIL framework is an advantage.
  • Excellent in troubleshooting ITSM applications, integrations, customizations.
  • Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
  • Should be customer facing.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills (verbal and written).
  • Willing to work in US/rotational shifts, weekend and ready to be on-call to support priority issues

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.