Sales Order Specialist III - Brazil

Basic Information

Country

Brazil

State

Sao Paulo

City

Eldorado

Date Published

07-Nov-2022

Job ID

35557

Travel Amount

up to 10%

Description and Requirements

#LI-LH1
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Job Description:

Seeking an experienced sales support and customer service professional who wants to challenge themselves in a fast-paced environment with their business acumen. Are you passionate about problem solving and taking care of customers?

The Sales Order Specialist (SOS) is a member of the Order Services team working directly with the Sales organization, Legal team, Revenue Recognition team, and other members of the sales ecosystem to build a contract negotiated by Sales with quarterly goals. The candidate is expected to be the primary point of contact and a trusted advisor of the Sales organization. 

Duties and Responsibilities:

The SOS is responsible for assisting in researching accounts, preparing quotes, creating order documents, ensuring approvals are obtained, and validating license & support deals prior to customer review. This includes providing Sales guidance on legal and accounting policies and procedures (Corporate, SOX, Revenue Recognition and/or SSP) to prevent order issues. Submit completed order after timely validation for accuracy to Order Service Coordinators. Assist Collections, Passwords, Customer Success in customer clarification and resolutions of order information. 

Requirements:
  • Working knowledge of Oracle, SFDC and MS Office Suite.  
  • Must possess strong attention to detail, accuracy, and completeness with regard to all processes. 
  • Ability to work in a fast-paced environment. 
  • Ability to workload balance and prioritize. 
  • Ability to learn Legal and Accounting requirements. 
  • Able to communicate, set expectations, validate and complete the order through invoice request to Sales and the Eco System.  
  • Must have the ability to work remotely and use escalation process when required.
  • Excellent written and communication skills required.  
  • Ability to identify and resolve issues, using sound judgement in a timely manner.

Language Requirements:
  • English and Portuguese Fluency a must (Both written and verbal)
  • Spanish Fluency (A nice to have)
Location:

This position is a remote position based in Brazil with some travel to the local office in Sao Paulo on an as needed basis. 

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.