Sales Administrator

Basic Information

Country:

Spain

State:

NA

City:

ESP Madrid

Date published:

06-Apr-2021

Job ID:

29749

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Who we are and what we do
We’re not new to the world of IT management solutions and services, but our attitude is. 
For you, that means the chance to do more and be more, not only making incredible things happen with technology but also reinventing the BMC business right now. 

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC.

What the analysts say
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.

What we offer
  • We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
  • You’ll work in a sales order team which is known for its excellence in delivery.
  • We want our people to be the best in their fields, and we offer training and growth opportunities.
  • We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
  • We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
  • We give our employees benefits that allow you to make strategic choices for you and your family.
Highly successful Sales Order team, seeks a skilled Sales Order Specialist to work closely with our sales organization in preparing and validating license & support deals for submission to Order Service Coordinators. You’ll serve as a single point of contact for field sales, operating independently and providing support to other team members when needed. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients 

As a Sales Order Specialist you’ll be responsible for:
  • Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.
  • Providing Legal Level 1 support and generate contractual agreements.
  • Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission.
  • Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.
  • Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures.
  • Ensure all orders are submitted on a timely basis according to established order submission deadlines.
  • Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and MicroStrategy to support order management.
  • Provide support and assist in the resolution & clarification of order information, invoicing, collections and passwords.  
  • Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support to our EMEA Sales Team 
  • Proactively acts to understand customer needs and identify solutions to nonstandard tasks/queries 
  • Identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions.
  • Shares own experience/ knowledge with others; provides guidance and support to less experienced colleagues
To be a successful Sales Order Specialist, you: 
  • Are dedicated to the world of Customer service and Administration.
  • Must possess strong attention to detail, accuracy and completeness with regard to all processes.  
  • Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.
  • Must be very flexible to adjust quickly, calmly and effectively.  
  • Must have the ability to adapt to Company changes.
  • Ability to handle multiple tasks concurrently in a high work-volume department, prioritizing effectively according to urgency.
  • Must have the ability to work remotely and use escalation process.
  • Clear and grammatically correct verbal and written communication skills are required 
  • Strong communication skills, both written and verbal.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.