Sales Order Specialist

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Description and Requirements

"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 


Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.
BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

The SOS team generally works with Global partner community, sales teams, Best Practice team, Legal and Revenue recognition for the day to day activity to generate paperwork (quotes) for deals being handled by sales. These quotes when turn into orders are also validated for correctness to be submitted for processing. The team works with the ecosystem to drive all requirement from quote-cash. The team also works with the internal license compliance team to help them with budgetary quotes needed for the customers who have been found out of compliance. The team works in rotational shifts and depending on the work load they are working in Morning/Noon shift with Night shift requirements being in place for handling month-end or quarter end support.

Primary Responsibilities: 
• Provide guidance to sales on quote preparation related to Commercial, Best Practice (BP), Legal and RevRec policies, order processing and customer order issues
• Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission.
• Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
• Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
• Ensure all orders are submitted on a timely basis according to established order submission deadlines
• Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Master Data Management (MDM) to support order management
• Provide support and assist in the resolution & clarification of order information, invoicing, collections and passwords 

Required Skills/ Qualification:
• International roles and customer interacting exposure with a minimum of 2-3 years or Order Management experience
• Good knowledge and use of Microsoft Office applications
• Intermediate-level experience with Business Objects is a plus
• Exposure to SFDC, Oracle, MDM, MicroStrategy

Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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