Sales Operations Analyst
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Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.
BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition
Position Description
The PRM Administrator will be responsible for managing and optimizing the Partner Relationship Management (PRM) system to support the Deal Registration program for BMC Partners. This role ensures the smooth operation of partner deal registrations, accurate data management, and seamless interaction between partners and internal teams. The ideal candidate should have experience with PRM tools and a strong understanding of partner ecosystems, including deal workflows, validation processes, and partner engagement strategies.
Primary Roles and Responsibilities
The successful Candidate will be responsible for the following:
• PRM System Administration:
o Manage and maintain the PRM platform to support the Deal Registration program.
o Configure and optimize workflows, forms, and dashboards for partner deal submissions and approvals.
o Troubleshoot and resolve technical issues related to deal registration and PRM system performance.
o Coordinate system enhancements in collaboration with the BMC Global Partner Ops and Sales teams working with the BMC IT team.
o Collaborate with GPS Ops, and IT teams to ensure alignment on PRM enhancements and PRM fixes.
• Deal Registration Support:
o Oversee the end-to-end process of deal registration, ensuring accuracy and timeliness.
o Validate submitted deals based on company policies, ensuring compliance with program requirements.
o Manage deal registration workflows, including approvals, escalations, and exceptions.
o Provide support to partners and internal teams on deal registration processes and system usage.
• Data Management & Reporting:
o Maintain accurate partner and deal data within the PRM system.
o Conduct audits to ensure accuracy of the deal registration review process.
o Analyze data to provide insights and recommendations to improve program efficiency and partner success.
• Partner Engagement:
o Serve as a point of contact for partners using the PRM system for deal registration.
o Create training (ex. Guides, videos) for Partners on how to utilize PRM system for deal registration
o Provide training and guidance to partners on deal registration workflows and best practices.
o Ensure clear communication of updates, program changes, and policy adjustments to partners and for internal teams.
Desired Qualifications (Knowledge and Skills)
• 4+ years of experience in PRM system administration, partner programs, or deal registration.
• Strong understanding of partner ecosystems and channel sales processes.
• Strong IT skills, including high levels of proficiency with Excel, Word, and PowerPoint. CRM/SFDC reporting knowledge, Oracle skills are a plus.
• Hands-on experience with PRM tools (e.g., Salesforce PRM) or CRM systems.
• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
• Excellent communication and interpersonal skills, with the ability to support and train external partners.
• Detail-oriented and process-driven, with the ability to manage multiple tasks in a fast-paced environment.
• Bachelor's degree in Instructional Design, Education, Engineering, or a related field
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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