Sales Operations Analyst

Basic Information






IND Pune - Business Bay

Date published:


Job ID:


Travel Amount:

up to 10%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description
We are the One BMC Operations team, a highly functional, growing, business & outcome-focused agile team that enables business groups and departments within BMC. We do this by aligning everything we do towards 4 key priorities: Accelerating Productivity, Driving Strategic Transformation, Increasing Customer Success & Delivering Operational Excellence.

About You
As an Analyst of the GTM Operations Centre of Excellence, you will be working to support BMC’s Go-To-Market (GTM) Operational and Sales team. The GTM Operations Centre of Excellence mission is to ensure that our Business Processes are reviewed on a regular basis, efficient, optimized, easy to understand and provide benefits across the organization. 

We are looking for an individual that is passionate about customer service and keen in continuous improvement, therefore making a difference to our internal stakeholder experience.  Candidates should be highly dynamic, meticulous with a process driven approach and have exceptional communication skills to build strong partnership and support at all levels of the organization. 

Work with the GTM CoE Manager on areas for production gains for the Business Operations Managers (BOMs)
Document key processes of BOMs & create a process lifecycle management (creation, approval, distribution, monitoring, improvement)
Support operational work like territory changes and quota related activities (creation, changes, deviations, signoffs) etc.
Identify opportunities and help standardize work and work deliverables, scale the standards and best practices across regions
Assist in driving consistency in processes implemented within the GTM Sales Organization 
Support automation initiatives of key processes to increase the amount of time that sellers spend with customers and partners
Ability to participate, contribute, and in some cases, lead multiple disparate efforts
Develop good working cadence with Business Operations Managers and help identify operational areas that you can add value to

3-5 years’ experience in a sales, sales operations or customer service people management role and environment.
Experience of developing and implementing processes and procedures. 
Excellent organisational skills, independent and able to prioritize tasks.
Solid financial/analytical background with an operational mindset and data-driven
Ability to work under pressure in a rapidly evolving fast-paced environment.
Excellent MS Office skills with the ability to understand complex data. 
Detail-oriented and a believer in the value of a process
Must be flexible, self-motivated and team-oriented
Highly adaptable and used to working in a change management environment
Has excellent communication skills both verbal and written and used to interaction with people all around the globe in a multi-cultural environment
Integrates seamless in project teams and takes an active expert role
Good to have:
ISO experience would be an advantage. 
Any programming experience is a plus. 
Hands-on experience with CRM solutions (eg, Salesforce) would be ideal

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.