APJ Resourcing Specialist - Consulting Services - Singapore

Basic Information

Country

Singapore

State

NA

City

Parkview SQ

Date Published

16-Aug-2021

Job ID

31107

Travel Amount

None

Description and Requirements

The BMC Resourcing Specialist performs staffing and resourcing functions for Global Services.  Within the relevant staffing eco-system, the Resourcing Specialist ensures maximum utilization of the appropriate staff on each engagement.  In addition, the Resourcing Specialist provides data and information to PMO and Practice Leads to ensure accurate, skills-based strategic workforce planning decisions can be made.

Position Strengths:

Communication
Organization and planning
Flexible and adaptable
Decision making / judgment
Managing information
Customer service

Professional Behaviors:


Attention to detail
Attitude
Independence
Initiative
Leadership / influence
Desire for continual learning

Key Accountabilities:

Strategy / Project Management -
  • Participates in strategic accounts reviews to address current resource concerns and understand the customer strategy.
  • Participates in resource management process training to Project / Program Managers / Project Specialists (as needed).

Implementation / Delivery -
  • Supports, follows, and adheres to all the Global Resourcing Processes.  
  • Reviews the MicroStrategy or OpenAir ("OA") Availability Reports of all internal staff to ensure data is accurate for staffing decisions.
  • Reviews the OA list of open Staffing Requests for detail accuracy, and follows the standard Resourcing process
  • Expands relationships with resources to understand their functional, technical, and soft skill levels; reports on difficult-to-place staff to the relevant People Manager so that skills and/or development needs can be addressed.
  • Expands relationships with People Managers and Services Solution Managers to understand near-term and strategic resourcing demand.
  • Hosts weekly resource management calls with Project Management and Services Sales staff to help resolve urgent or problem resource requests.
  • Monitors use of Consulting Services Partner ("CSP") and internal staff usage to ensure staffing supports the use of internal BMC resources who meet the skill requirements. .
  • Ensure CSP data is provided and available in OpenAir for staffing.
  • Ensures Enterprise Purchase Orders ("EPO") are in place, including renewals, before project work commences.
  • Ensures approvals / visas and process is followed for global resourcing.  
  • Helps to drive utilization by negotiating project schedules, share plans, and using other creative staffing techniques.
  • Acts as a trusted adviser to forecasting resourcing needs and availability for larger projects.
  • Utilizes the process documents for the resource management operational processes.
  • Shares knowledge with each resource to ensure resources understand the skills range being requested.  
  • Work with other global Resource Manager's by sharing available resources and supporting one another.
Success Behaviors -
A non-billable individual contributor that:
  • Works with the Line Manager to ensure all resources in their assign pool have skills up to date, together with up-to-date BIOs for every resource.
  • Drives utilization by negotiating project schedules, share plans, and using other creative staffing techniques.
  • Demonstrates knowledge of recent engagements their assigned resource pool has been working on.
  • Maintains knowledge of any development activities Practice Managers / PMO Managers / Directors share on current resources.
  • Holds self-accountable when committed resources are deemed not a good fit for an engagement and resolves through replacement resources.
  • Ensures 100% of EPOs are in place, including renewals, before project work commences.
  • Works closely with CSP community to ensure the right partners have skills / availability.
  • Builds winning stories around successful resource fulfillment requests to demonstrate the value of 'following the process'.
  • Continually seeks to improve process around staffing, EPOs, and OA processes.
  • Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.

Competencies:


Language -
  • English, written and verbal
  • Mandarin, written and verbal

Technical Skills -
  • MS office apps - Word, Excel - intermediate level
  • Prefer knowledge of Resource Staffing Software
  • Prefer knowledge of BMC technical products

Soft Skills -
  • Communication skills – oral and written - listens and communicates effectively – advanced level
  • Customer relationship management skills – influencing, negotiating – advanced level
  • Ability to resolve conflicts and negotiation – intermediate level
  • Ability to problem solving in complex technical environments – intermediate level
  • Time Management – advanced level
  • Business Acumen – intermediate to advanced level

Qualifications / Certifications - Bachelor's degree or equivalent

Experiences:
  • 5(+) years of experience related resource management experience in a large global services organization or pure-play professional services company.
  • Prefer 1(+) year direct Resource Management, Project Coordination, or Support for large teams (>30(+) FTEs).
  • 3(+) years of experience interfacing with Customers at multiple levels within the organization.

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.