Senior Software Architect - Platform

Basic Information


United States




Santa Clara

Date Published:


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Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

BMC is looking for a Senior Software Development Architect to join our Helix ITSM team!

As an architect for Helix ITSM, you will primarily be focused on design and architecture of the Helix ITSM Platform across public and private cloud. The Helix ITSM Platform is the underlying cloud and common services that the BMC Helix IT Service Management applications are built upon. You will work with product architects and product managers to understand requirements, drive holistic platform use cases, and assist products with new service adoption.

In this role, you will:

  • Work with product managers, architects, and R&D to understand the needs for the entire platform and help design platform wide services.
  • Work with the architecture team, help define use cases across products for a complete end to end vision of IT Service Management
  • Support sales and pre-sales to effectively communicate the technical aspects of the Helix ITSM Platform based solutions.
  • Provide guidelines and review use of common infrastructure components across several products and platform.
  • Work with SaaS Operations to help define working model for products and consumed infrastructure components.
  • Work with R&D/DevOps to guide private cloud deployments.
  • With architecture team, define architectural principles across all services and implement those components to address requirements around scalability, security, reliability, availability, supportability, performance, multi-tenancy for SaaS applications.


  • Bachelor’s degree in Computer Science or equivalent
  • 10+ years architecture experience working with software teams, out of which at least 5 years is in SaaS domain.
  • 15+ years of experience with software development and design
  • History of delivering enterprise cloud native applications and platform solutions
  • Experience working with public cloud providers and managed services.
  • Experience with highly scalable solutions built on technologies such as GenAI, Elasticsearch and Kafka
  • Excellent communication and presentation skills
  • Ability to collaborate with and influence cross-functional, global teams.

Nice to Have:

  • Experience with IT / Enterprise Service Management
  • Experience with AWS, OCI and GCP clouds
  • Experience with AI/ML or GenAI infrastructure or applications

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $217,800 - $363,000

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