Project Manager - ITSM

Basic Information







Date Published


Job ID


Travel Amount

up to 50%

Description and Requirements

The BMC Project Manager performs a lead role in managing the implementation and or conversion projects for the BMC Helix ITSM / Remedy software solutions.  The Project Manager is responsible for orchestrating the successful delivery of Helix ITSM Services engagements.  

Project Manager’s are expected to drive projects to successful completion (on-time, on budget, with high Customer satisfaction) while maintaining billable efforts and protecting project profitability.

Key Accountabilities

Strategy / Project Management:
  • Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials
  • Establish and execute project governance
  • Ensure all internal BMC stakeholders are kept well informed on the engagement
  • Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project lifecycle
  • Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information
  • Perform BMC PMO administration requirements

Success Behaviours:
Someone will succeed in this role if they:
  • Understand and can articulate how the BMC solutions align to the Customer's needs.
  • Receive positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  • Lead project teams that inspire trust and confidence.
  • Cultivate satisfied, repeat Customers.
  • Communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • Comply with the project cadence required by PMO (e.g. regular status reporting on project indicators).
  • Approve project team's time and expense reports each week.
  • Escalate appropriately for issues impacting project delivery or Customer satisfaction, following process/policy.
  • Achieve their utilization target.
  • Forecast revenue with an accuracy of +/- 5% each period.
The experience that you will have:
  • You'll have experience in the delivery of IT Service Management Software or an understanding of. 
  • You'll have managed all phases of software Implementation project lifecycle.
  • You'll have been responsible for budgets of $250,000+ USD and with durations of 6 months or longer. 
  • You'll have an understanding of different software development methodologies (Waterfall, Agile, etc.)

Qualifications/Experience/Certifications (Desirable)
  • PMI Project Management Professional (PMP) certification or other formal training in Project Management methodology (PRINCE 2 Practitioner)
  • ITIL v3 Foundation
  • SaaS experience
  • Any BMC Certifications
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.