Project Manager - ITSM

Basic Information

Country

Canada

State

NA

City

Remote

Date Published

14-Apr-2021

Job ID

29847

Travel Amount

up to 50%

Description and Requirements

The BMC Project Manager performs a lead role in managing the implementation and or conversion projects for the BMC Helix ITSM / Remedy software solutions.  The Project Manager is responsible for orchestrating the successful delivery of Helix ITSM Services engagements.  

Project Manager’s are expected to drive projects to successful completion (on-time, on budget, with high Customer satisfaction) while maintaining billable efforts and protecting project profitability.


Key Accountabilities

Strategy / Project Management:
  • Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials
  • Establish and execute project governance
  • Ensure all internal BMC stakeholders are kept well informed on the engagement
  • Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project lifecycle
  • Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information
  • Perform BMC PMO administration requirements

Success Behaviours:
Someone will succeed in this role if they:
  • Understand and can articulate how the BMC solutions align to the Customer's needs.
  • Receive positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  • Lead project teams that inspire trust and confidence.
  • Cultivate satisfied, repeat Customers.
  • Communicate and orchestrate actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • Comply with the project cadence required by PMO (e.g. regular status reporting on project indicators).
  • Approve project team's time and expense reports each week.
  • Escalate appropriately for issues impacting project delivery or Customer satisfaction, following process/policy.
  • Achieve their utilization target.
  • Forecast revenue with an accuracy of +/- 5% each period.
The experience that you will have:
  • You'll have experience in the delivery of IT Service Management Software or an understanding of. 
  • You'll have managed all phases of software Implementation project lifecycle.
  • You'll have been responsible for budgets of $250,000+ USD and with durations of 6 months or longer. 
  • You'll have an understanding of different software development methodologies (Waterfall, Agile, etc.)

Qualifications/Experience/Certifications (Desirable)
  • PMI Project Management Professional (PMP) certification or other formal training in Project Management methodology (PRINCE 2 Practitioner)
  • ITIL v3 Foundation
  • SaaS experience
  • Any BMC Certifications
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