Solution Architect

Basic Information






Mexico City

Date Published


Job ID


Travel Amount

This role can be based remotely in Mexico

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Solution Architect

Description and Requirements  

The BMC Digital Business Service Architect performs a lead role in assessing and analyzing capabilities, business and technical requirements, and Customer business drivers.  The Architect develops, as necessary, solution architecture, service offering architecture and programs.  In addition, the architect determines environmental and personnel suitability, readiness, and provides best practice recommendations. The architect leverages extensive technical and leadership experiences.  As a Subject Matter Expert, the architect's guidance may cover implementation approaches, strategy, integration, deployment, and adoption of best practices to ensure success. The architect role serves as a senior coach, mentor, and technical leader for members of the team. 

Key Accountabilities 

  • Responsible for designing, installing, patching, maintaining, and troubleshooting enterprise applications.
  • Define the set of strategic, core and support processes that transcend functional and organizational boundaries
  • Takes an active role in enterprise portfolio investment strategies (Business Cases) by assessing and rationalizing proposed enterprise capabilities

·         Works closely with solution/technical architects and individual contributors to deliver architecture artifacts needed for End-to-End Solution Architecture.

·         Provides thought leadership and actionable guidance to develop and execute a value realization roadmap.

·         Build strong partnership with internal and external teams to drive business strategies and objectives.

·         Effectively manage priorities, deliverables, and timelines with little need for escalation

·         Ensure high uptimes for all supported solutions, exceeding SLA.

·         Incrementally drive AIOps, DevOps, SecOps maturity

The Architects primary responsibilities for the role are: 

·         Responsible for leading and/or participating in small teams comprised of BMC employees to deliver successful outcomes. 

·         Thought leadership in designing and building automations.   

·         Technical lead rescuing at risk production issues and endangered projects.  

·         Manage plan for communication and collaboration among all involved parties 

·         Ensure all internal BMC stakeholders including management are kept well informed

·         Improve the quality and efficiency of the solutions supported

·         Improve uptime of all enterprise solutions

·         Promote CustomerZero (First and Best customer for BMC’s own solutions)

Success Behaviors: 

An individual contributor that: 

·         Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications. 

·         Understand enterprise scale, integrated applications, and technology from a process/business perspective 

·         Understands and can articulate how BMC solutions align to the internal needs. 

·         Receives positive Customer feedback from BMC leadership, teams, and peers. 

·         Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project). 

·         Escalates appropriately for issues impacting internal opportunities, project delivery or Customer satisfaction, following process and policy. 

·         Builds and maintains strong relationships with internal and external key stakeholders. 

·         Continuously improves own skills and proactively seeks new learning and engagement opportunities. 

·         Identifies new or emergent business opportunities and works with internal stakeholders for follow up. 

·         Contributes to BMC knowledge through participation in internal initiatives. 

·         Executes projects in compliance with the processes and standards of BMC 

·         Excellence delivery methodology. 

·         Fulfills all Ethics and Compliance training/testing requirements to always protect BMC interests and assets. 

Qualifications /Experience/Certifications: 

·         Bachelor's degree or equivalent experience 

·         10(+) years of progressive experience in designing and maintaining information systems that supports Hybrid enterprise infrastructure.

·         Proven track record in designing solutions and consultancy covering Linux / Unix, Windows; performance tuning, virtualization, security, scalability, operability, and extensibility

·         Prior enterprise application implementation, support and maintenance experience working with security, network, virtualization teams

·         Ability to troubleshoot complex hardware, software, network, and security issues.

·         Worked with/Managed people from different countries and with various cultural backgrounds – international experience preferred. 

·         Well versed with Agile Development practice

·         Strong problem prevention and solving skills

·         Excellent time management, interpersonal skills, including written and verbal communications.

Qualifications/Experience/Certifications (Desirable) 

·         Experience with BMC tools: Helix Operations Management, Helix Control-M, Managed File transfer, Discovery, Server Automation.

·         Experience with Hybrid enterprise tools:  GitHub, Bitbucket, Jenkins, VM, Containers, Kubernetes, AWS, Azure, Salesforce, Oracle Cloud, Informatica, Tableau, Snowflake, SharePoint, MicroStrategy, Microsoft Power Automate. 


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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