Solution Engineer (Pre-Sales) - India (Bengaluru)

Basic Information






IND Bangalore II

Date published:


Job ID:


Travel Amount:

up to 25%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Solution Engineer – Digital Service Operations Management (DSOM)

DSOM is a combination of our two-flagship portfolio (ITSM & ITOM) into a single, automated platform, which can deliver services faster, accelerate time-to-market, and lower cost and risk across your customer's organizations. Therefore we are relevant and why analysts keep putting BMC DSOM solutions in the lead of their quadrants and competitive analysis.

Highly successful and geographically disperse Presales team, seek a Solution Engineer to work closely with our sales team and enterprise customers to determine how we can best serve their unique needs through creating awareness of our products.This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients and new logo accounts.

Experience Needed and Experience Offered:
  • You will provide technical support throughout the sales cycle to drive opportunities.
  • Deliver and customize technical presentations on BMC products.
  • Build new presentations for use by sales and other software consultants.
  • Explain product capabilities, limitations and implementation.Can describe technical trade-offs and implementation alternatives.
  • You will actively participate in sales calls involving complex technical requirements or multiple hardware platforms.
  • Identifie and develop innovative solutions to customer requirements.
  • Focuse on large or complex sales opportunities requiring complex solutions.
  • Write trial plans for prospective clients. Provides technical support to these clients. Monitor progress of the client in using the product. Keeps the account team informed of the trial status.
  • Identify and resolve technical and business problems with the trial. Makes recommendations to terminate trials when necessary.
  • Provide demonstrations and presentations for BMC Seminars and Tradeshows. Performs necessary equipment set-up and installation.
  • Research, compose and deliver responses to RFPs. Interacts with clients to clarify requirements.
  • Review RFP responses for technical accuracy.
  • Install solutions at client sites as part of proof of concept or pilot.
What We Seek:
  • Ability to communicate technical and business information to a varied audience (technical and non-technical customers).
  • Technically savvy and bias towards ITSM/Service Support/ITIL
  • Experience working on our flagship ITSM portfolio:-BMC Remedy, Remedy OnDemand, BMC Discovery (ADDM) or any of our competitors’ products is highly advantageous
  • You have a value based consultative approach, in which you can adopt and articulate the value of our solution to address the customer’s challenges.
  • Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
  • Analyse customer needs through research and troubleshooting followed with recommending a solution.
  • Excellent interpersonal relationship building skills.
  • Strong problem solving and analytical ability.
  • Substantial experience working in an enterprise-type software consulting, implementation, support or training experience a major plus.
What You Will Get:
  • Exceptional benefits
  • Smart working
  • Unrivaled, exceptional sales training
  • Opportunity to work with exceptional, talented leaders
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.