Principal SQA Engineer (BMC Remedy - ITSM Product Experience)

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

28-Aug-2020

Job ID:

28046

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
You will work with an R & D Solution QA team, which is responsible for conceptualizing and delivering capabilities for an enterprise analytics solution. This is an excellent opportunity for you if:
a)    You are passionate about delivering quality products
b)    You would like to become a product advocate and showcase product to customers

Primary Roles and Responsibilities:
  • Should have good experience in ITSM workflows
  • Should be able to develop/write/create new workflows.
  • Should have a good experience and hands-on customization.
  • Should have a good experience on AR platforms, install/upgrade etc.
  • Should be a mentor for consistently innovating in product or automation
  • Should have a good experience in tuning Oracle, SQL, and Postgres DB
  • Should be participating in product design review and continuously monitor the impact on the framework or quality of the product. Should be vocal in the meetings if any impact has been seen with the solution. 
  • Work with developers, architects, and other Quality Assurance team members to validate product functionality, via manual or automated execution of test cases
  • Work closely with product QA.
  • Do the root cause analysis of customer defects and come out with the solution QA use cases. 
  • Identify end-user scenarios and pertinent test cases
  • Document and track all discovered issues and defects, and validate fixes provided by developers
  • Contribute to product and process improvements and refinement of QA practices
  • Understand product capabilities from the perspective of customers
  • Showcase/demo product to customers and any other stakeholders, if required
  • Write test automation scripts using automation framework for regression testing
  • Be a good team player.
  • Problem-solving and debugging the issues
  • Automate the manual assignments in TestNG/Selenium
  • Should be able to enhance/modify the automation framework. 
  • Should implement strict processes for automation code
  • Should have experience in handling complex automation framework
  • Should be able to guide team members on automation.
Qualifications
  • 15+ years of experience in testing Enterprise products
  • Min 8+ years of exp On BMC Remedy
  • Should have basic knowledge of the automation or JAVA
  • Should have experience of handling CI/CD for 2-3 years
  • Experience in test cases creation, execution, and defect reporting
  • Should be able to review the TCs. 
  • Ability to perform various types of testing - Install-upgrade, regression, feature testing
  • Good knowledge of Relational Databases / SQL
  • Knowledge and basic working on Unix/Linux OS
  • Knowledge of Selenium and Java is a must
  • Experience in Remedy Platform and app-based products (ITSM and others) is a big plus
  • Experience of working directly with customers (resolving product issues, showcasing capabilities of product) is good to have    
  • Good proficiency in the English language and excellent communication skills are musts
  • Position requires the candidate to be a quick learner and good team player
 

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.