Principal Product Manager - HelixGPT - Remote in EMEA

Basic Information


United Kingdom



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up to 25%
This role can be based remotely in United Kingdom 

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
We seek a dynamic and experienced Principal Product Manager to lead our product strategy and Go-to-Market (GTM) for HelixGPT, our generative AI solution for Enterprise Service Management (ESM). 

This role focuses on defining and executing solutions to position HelixGPT as a critical component in our ServiceOps "CxO" solutions, targeting executive personas within large enterprise accounts, and expanding our footprint into competitive accounts. This position offers a unique opportunity to shape the future of our AI-driven product offerings and drive growth in a competitive market landscape.

Roles & Responsibilities: 
  • Holistic Product Experience: Develop an overall product experience strategy for HelixGPT to deliver a seamless and impactful customer journey that resonates with the CxO.
  • Cross-functional Leadership: Champion the unification of product, R&D, UX, and GTM teams to forge unparalleled synergy and relentless execution.
  • Drive GTM Strategy: Develop and implement a comprehensive GTM strategy for HelixGPT, positioning it as the leading solution in the ESM and ServiceOps space.
  • Develop and champion vertical-specific solutions and best practices for different GenAI use cases, organizational functions (IT, LoB), and industries (Telco, FiServ). 
  • Strategic Partnerships: Grow partnerships in both product and GTM with top AI/ML players such as Microsoft/OpenAI, Google, Databricks, and Snowflake to enhance HelixGPT’s capabilities and market reach.
  • Customer-Centric Innovation: Drive continuous improvement and innovation by creating a design partner program, leveraging customer feedback, market trends, and competitive analysis to enhance HelixGPT’s product offerings.
  • Figurehead and Public Speaker: Serve as a figurehead and public speaker in EMEA and APAC, representing HelixGPT and ServiceOps at conferences, industry events, and with key stakeholders.

  • Minimum of 10 years of experience in product management roles, with a proven track record of success in driving the development and launch of innovative products. 
  • Experience with AI technologies and Service Management or related domains (e.g., ITSM, ITOM, DevOps, etc). 
  • Excellent analytical skills, with the ability to translate complex technical concepts into clear product requirements. 
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels. 
  • Proven ability to thrive in a fast-paced, dynamic environment and drive results in a rapidly evolving market landscape. 
  • Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field. 

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is £ 80,925 - £ 134,875

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