Principal Product Manager - Remote

Basic Information


United States



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up to 25%
This role can be based remotely in United States 

Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!
We seek a dynamic and experienced Principal Product Manager to spearhead key functional areas within our HELIX Service Management (SM) business, primarily focusing on our Emerging Data Products. The Emerging Data Products team is responsible for creating entirely new solutions to increase the value of HELIX SM data. We take products from 0 to 1, and 1 to 2 leveraging anonymized customer benchmarking data, data cloud partnerships (e.g. Snowflake, Databricks, Google Cloud), and our Generative AI ‘HelixGPT’. This role offers a unique opportunity to shape the future of our product offerings and drive growth in a rapidly evolving market landscape.

Roles & Responsibilities:  
  • Drive product strategy to increase the value our customers derive from their IT data, leveraging data cloud partnerships, and Generative AI capabilities.  
  • Define product roadmap with the platform product team weighing the different architectural options (integrate, build on, containerize) to broaden our reach and LLM data sources to the entire enterprise data stack.  
  • Develop vertical-specific applications for different GenAI use cases (summarize, converse, recommend, create), organizational functions (IT, App Dev, SecOps), industries (Telco, FiServ, manufacturing, healthcare).  
  • Re-define traditional dashboards and reporting with HelixGPT’s GenAI capabilities to answer our users’ analytics questions when, where, and how they want them.  
  • Drive creation of Peer Group Benchmarking & Insights with legal and Product Ops to bring world-class benchmarking insights to our customers.  
  • Create a Design Partner Program to understand better our customers' needs, where the market is going, and design your roadmap.  
  • Define the GTM plan with data cloud partners to use their sales and marketing machines to develop new sales channels at a lower CAC.  
  • Uncover and Articulate mission-critical IT issues with diverse personas, encompassing data scientists, service management leadership, and IT executives.  
  • Cross-functional collaboration with engineering, UX, sales, marketing, and other internal teams to support product launches, strategic sales campaigns, and customer satisfaction.  
  • Customer Upgrade Programs: Develop programs and initiatives to incentivize customers to upgrade to these emerging data product capabilities from on-prem and lower package offerings.  
Must have experience:  
  • Minimum of 10 years of experience in product management roles, with a proven track record of success in driving the development and launch of innovative products.  
  • Excellent analytical skills, with the ability to translate complex technical concepts into clear product requirements.  
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.  
  • Proven ability to thrive in a fast-paced, dynamic environment and drive results in a rapidly evolving market landscape.  
  • Bachelor’s degree in computer science, Engineering, Business Administration, or related field.  
  • Minimum 10-years’ experience within the IT Service Management domain

Nice to have experience:
  • Experience in data cloud technologies (e.g., Snowflake, Databricks, BigQuery), Generative AI, and/or Enterprise Service Management.  


Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.


BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $144,900 - $241,500

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