Principal Product Manager - Helix Digital Workplace - Santa Clara, CA or Vancouver, Canada

Basic Information


United States




USA Santa Clara Gateway

Date published:


Job ID:


Travel Amount:

up to 10%

Secondary Locations:

CAN Vancouver

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
The BMC Helix Digital Workplace software delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work. Gartner Research scored BMC as highest in critical capabilities for Digital Workplace.

As principal product manager on the Digital Workplace product, you will conduct customer research, define and deliver capabilities to enterprises and organizations. You will work across multiple teams in the company to ensure that we have a competitive product strategy and a plan to deliver releases twice a year. Each day, you will work with an engineering team, designers, marketers and sales to build and deliver products that people and companies love.

You will be charged with delivering and driving adoption of world-class cloud applications. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real world problems. Saying “no” is as important as adding new features.

The successful candidate will have a global role based either in Vancouver, Canada or Santa Clara, California.
Job functions & responsibilities:

  • Accountable for delivering detailed product requirements for new and existing products based on subject matter expertise and deep understanding of the market from working closely with customers, analysts and business stakeholders 
  • Understands customer workflow, as it relates to the relevant products, at a very deep level to translate market requirements to Product Development and the value proposition to downstream functions (marketing, sales, operations)
  • Interacts with the Product Development organization to translate product requirements into technical specifications 
  • Develops business cases for new product development and product enhancements 
  • Proactively identifies and champions new product opportunities. Manages the design, development, implementation and enhancement of new or existing products supporting organization and business line objectives 
  • Properly segments the market and creates specific product strategies and tactics to address each segment's needs and requirements 
  • Conducts competitive analysis and market assessment for establishing go-to-market strategies that capitalize on market trends, customer needs and competitive positioning 
  • Maintains a multi-year product strategy and establishes roadmaps for new products or product enhancements, including, developing new offerings, expanding on existing solutions, and leveraging existing products to build platform-based solutions
  • Communicates product status and roadmap evolution to senior and executive management 
  • Builds effective relationships with the sales force, customers, partners, and internal departments 

Experience required:

  • Bachelor’s degree or equivalent 
  • 10+ years Product Management experience working with a software engineering development team
  • History of delivering cloud applications and platform solutions
  • Experience documenting user stories, requirements and design 
  • Experience working with UX teams designing features
  • Excellent communication, presentation skills 
  • Ability to collaborate with and influence cross functional, global teams  

Preferred experience and skills:

  • Experience with IT Service Management or Enterprise Service Management

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.