Principal Product Manager - ITSM
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Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
- Define and drive the product strategy in alignment with company goals and market trends.
- Accountable for delivering detailed requirements for new and existing end-to-end solution use cases based on subject matter expertise and a deep understanding of the end-user personas.
- Gather and analyze customer feedback to drive product improvements and enhancements, ensuring a customer-centric design approach.
- Conduct market research and competitive intelligence to identify opportunities and trends, staying ahead of industry developments.
- Collaborate closely with engineering, sales, marketing, and other teams to ensure successful product launches and customer satisfaction.
- Define and track key performance indicators (KPIs) to measure product success and make data-driven decisions.
- Drive innovation by identifying new product opportunities, emerging technologies, and disruptive trends.
- Supports the sales organization in strategic sales opportunities; participates in industry forums and standards groups to raise the visibility of our solutions.
- A minimum of 10 years of experience in product management with a proven track record of successfully launching and managing Enterprise SaaS solutions.
- Extensive experience in managing Enterprise SaaS products, preferably within the IT Service and/or Operations Management markets.
- A minimum of 3 years of experience in an analytics-focused role either as a practitioner or product manager, with expertise in data analysis, visualization, and reporting tools.
- A minimum of 3 years of hands-on experience working with Configuration Management Database (CMDB) products, with a deep understanding of CMDB concepts, data modeling, and best practices.
- Strong understanding and proven experience in agile development, working closely with and influencing engineering teams and ensuring predictable SaaS delivery.
- A healthy mix of ‘inbound’ and ‘outbound’ product manager qualities – uniquely analytical, detail-oriented, and able to operate in the abstract.
- Understand and empathize with the entire flywheel, from product and engineering, all the way through sales, marketing, professional services, and customer support.
- Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making and KPI tracking.
- Excellent collaboration and communication skills to work effectively with cross-functional teams, including engineering, sales, and marketing.
- A customer-centric mindset with the ability to gather and analyze customer feedback to drive product improvements and enhancements.
- Excellent written and verbal communication skills, including the ability to present complex ideas and strategies to stakeholders effectively
- A bachelor's degree in a relevant field, such as computer science, business, or engineering. An MBA or advanced degree is a plus.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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