Principal Product Manager

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Description and Requirements

As Principal Product Manager on the BMC Helix ITSM team, you will have the opportunity of defining and launching next-generation service management solutions for the Autonomous Digital Enterprise.
Each day, you will work with customers, engineering teams, operations, other product managers, UX designers, marketers, and sales to build and deliver products and functionality that are part of a market-leading solution portfolio. You will be charged with delivering and driving the adoption of the product portfolio. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real-world problems.
The successful candidate will have a global role based in Pune or Chennai, India. 

  • Accountable for delivering detailed product requirements for upcoming products based on subject matter expertise and deep understanding of the market and from working closely with customers, analysts, and business stakeholders
  • Understand and analyze customer workflows at a deep level to translate market requirements to product development (write user stories, analyze and propose solutions, create mockups in collaboration with our UX team) and articulate the value proposition to downstream functions (marketing, sales, operations)
  • Own your team backlog, triage bugs, prioritize items, and answer your teams’ questions. Participate in scrum meetings, sprint planning, standups, retrospectives, and demos.
  • Conduct competitive analysis and market assessment for establishing go-to-market and partnership strategies that capitalize on market trends, customer needs, and competitive positioning
  • Communicate product status and roadmap evolution to senior management
  • Build effective relationships with sales, customers, partners, and other product groups
  • Support sales and pre-sales to effectively demonstrate the latest solutions
  • Present and discuss product roadmaps to partners and customers
  • 10+ years Product Management experience working with a software engineering development team; recent role 5+ years product management
  • Demonstrated ability to collect user feedback and understand customer pain points
  • Extensive experience with IT Service Management practices
  • Experience documenting user stories, requirements and design 
  • Experience working with UX teams designing features
  • Experience in assessing and articulating customer value of new capabilities
  • Excellent communication, presentation skills 
  • History of delivering cloud applications and platform solutions
  • Ability to collaborate with and influence cross-functional, global teams  
  • Container 
  • Kubernetes
  • SaaS Architecture 
  • ETL Tooling
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.