Principal Solution Architect - UK (Remote)

Basic Information

Country

United Kingdom

State

NA

City

Remote

Date Published

26-Aug-2021

Job ID

31210

Travel Amount

up to 10%

Description and Requirements

The BMC Platinum Engineering team is the customer facing arm of R&D with the mission to make our customers successful through trusted partnerships and customer advocacy.  In this role you will work with a wide range of BMC products, including our new Helix suite. You will be responsible for enabling our customers by providing best practices, conducting enablement workshops, developing tools and customizations, and performing architecture reviews.

The role has two primary focus areas:

1) Ability to work at as a technical SME to resolve customer problems and escalations while providing technical insight back to R&D to help drive product design decisions, usability, and release planning

2) Ability to understand and advocate BMCs strategic business direction to help our customers achieve more value from their investments with BMC


Primary Roles and Responsibilities:

Support our top-tier customers to proactively drive value realization through architecture reviews, technical health checks, upgrade planning, best practices, and product enablement
Assist our Support and R&D teams on critical customer escalations, with the ability to quickly troubleshoot and debug complex technical issues
Work closely with our account and field teams on customer activities including proof-of-value, trials, onboarding, upgrades, and migrations
Be a team member who is passionate about quality and demonstrates creativity and innovation in enhancing our products and making our customers successful
Excellent problem solving, debugging, analytical and communication skills
Ability to learn new BMC products and technologies as required for a successful release delivery and customer support
Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors
Collect business and technical requirements from customers and map them to BMC required capabilities to justify the investment through the definition of an ad-hoc business case
Build, customize and deliver technical presentations to explain how product capabilities address customer pains and deliver value within the identified scenarios


Experience and Qualifications:

8-12 years of overall experience in IT industry with at least 2 years of working directly with customers with BMC ITSM Suite of products
Substantial experience working in an enterprise-type software consulting, implementation, support, or training environment
Experience using cloud computing (AWS, Azure, Open Stack) and docker/container-based technologies
For On-Prem the candidate will have or be willing to learn about Containerised technologies such as Kubernetes, Rancher, Tanzu, OpenShift as examples
Proficient in debugging and troubleshooting complex systems and customer issues
Knowledge and understanding of at least one database such as Oracle or PostgreSQL
Expert knowledge on at least one operating system (UNIX/Linux or Windows) with expertise in Linux as a plus
Expertise in a programming language such as Java or Python
Minimal travel is required, based on our customer engagements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.