System Administrator

Basic Information







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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.


You will be working as a member of the Mainframe Technical Services infrastructure support team.  Our mission is to provide the IBM system Z infrastructure (hardware and software) required by the Intelligent Z Optimization and Transformation (IZOT) business unit R&D teams and related Sales and Customer Support organizations.  You will work in conjunction with the Mainframe Technical Services team members and with the various IZOT teams to define, configure, install, modify, and make available the appropriate z/OS, z/VM and Linux on z hardware and software products to be used for product development and testing purposes.  In addition, you will be responsible for installing the software service, e.g. IBM RSU & PUT, provided by the manufacturers.


Required (Minimum) Qualifications

  • Five or more years’ experience with and knowledge of z/VM Hypervisor, CP, CMS, SFS, REXX, SS, z/VM networking including VSWITCH, VTAM, TCP/IP, RSCS, z/OS guest support and virtual coupling facility support, and Linux on Z builds.
  • A minimum of five years of systems support background, including a working knowledge of procedures to apply IBM software service in the z/VM environment.

Other qualifications:

  • Expert knowledge of and proficiency with IBM products and utilities; prefer experience with BMC utilities.
  • Be willing to learn and work with modified maintenance procedures and setups unique to BMC.
  • Thorough problem-solving skills, a demonstrated ability to work issues to resolution, and independent work habits are necessary requirements.
  • Ability to manage multiple, simultaneous tasks.
  • Ability to remain calm, cordial, and effective during the resolution of time critical system interruptions/difficulties/failures.
  • Excellent interpersonal and communication skills.
  • Desirable: Working knowledge of z/OS systems administration, including USS, TSO, ISPF, SDSF, JES2/JES3, JCL, SMF, REXX, MXG, SAS coding.  Experience with the former Innovation Data Products FDRPASVM and Upstream products.  Experience with RACF on z/VM.  Experience using the zSeries HMC.


  • Provisioning virtual machines, including loading of standard Linux image (Red Hat, SUSE and Ubuntu) and related software.
  • Ongoing maintenance and support including review of vendor-supplied maintenance materials, for example IBM RSU & PUT, to insure installation of recommended levels of software/firmware service.
  • Management and use of Velocity zVPS suite and IBM Performance Toolkit.
  • Use DirMaint and native directory management to manage CP directories.
  • Support of IBM Backup and Restore Manager, Tape Manager and DFSMS products for z/VM backups.
  • Assist team with hardware technology selection and configuration. 
  • Insure interoperability of operating system and program products from IBM and/or ISV’s. 
  • Perform problem analysis and work with IBM to resolve problems on all supported subsystems. 
  • Communicate effectively with R&D users and management levels. 
  • Work with Mainframe Technical Services support group to test operating system and program products to insure compatibility with vendor-supplied changes. 
  • Participate in vendor early ship/early support programs as needed. 
  • Participate in BMC beta/early ship/early support programs whenever possible and feasible. 
  • Implement new hardware and software technologies as required. 
  • Develops documentation; receives and provides knowledge transfer to peers.
  • Participating in project teams as subject matter expert, relating to the support of existing technologies and the selection and implementation of new technologies.
  • Demonstrate teamwork support by expressing a collaborative attitude and sharing technical know-how.
  • Support BMC disaster recovery/business continuity programs as directed.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.