Mac Support Engineer

Basic Information


United States




USA Houston

Date published:


Job ID:


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Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local support, it will be escalated to Level-3 (local) support. This role will sit with our Level-3 (local) support team based in Houston, Texas. *This is an office-based role where it is important to collaborate and work with your colleagues in the Houston office, the engineer will also be supporting several Senior Executive and ELT Members, this role may call for some travel.

  • You will be expected to support end-users across United States, Canada and South America.
  • You will ideally have 2 - 3 years’ experience supporting Senior Executives  and 5+ years’ experience working in IT or a customer facing role.
  • You will need good written and verbal communication skills in English, additional languages are a bonus.
  • Naturally inquisitive, you will help our end-users resolve their issues in a timely manner.
  • A strong team player, we need someone that likes to share thoughts, ideas and better ways to work across multi-geo locations.
  • Confidently work with IT hardware comprising Laptops, Desktops, Mobile, Tablet and Apple MAC devices.
  • Experience of Windows 10, MacBook iOS, Office365, McAfee, Anti-virus, Bit locker, Encryption, Network Printers, Skype for Business, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike.
  • Understanding of unified communications platforms such as video conferencing, VOIP systems, Knowledge of Polycom would be a bonus.
  • MDM, Mobile Device desktop (AirWatch).
  • On-Call duties to support Executive Members.
  • Experience on Virtual desktop (VMware/Parallels).
  • You can handle stressful end-user situations effectively without losing professionalism.
  • Prior knowledge of Desktop, MacBook Imaging, or scripting is a bonus
  • You will be handling incoming requests for new mobile device orders working with regional carriers defined by BMC.
  • A self-starter with a strong ability to manage competing priorities in a fast-paced and changing environment
  • B.SC or B.E. or MCA
  • ITIL Foundation

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.