Platform Systems Admin - Guadalajara

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Description and Requirements

Job title: Platform Systems Admin – Guadalajara, Mexico

About the team:

This role is part of Modern Workplace team in IS&T. This team’s mission statement is - 
Allowing BMC users, a work experience that is common both inside and outside of a corporate office by providing seamless communications and collaboration across Mac, PC, and mobile platforms.
By using ubiquitous and decentralized computing, we Empower creators and communities at BMC and provide and an economic opportunity for global hybrid workforce.  

Roles & responsibilities:
  • In this role, you will be responsible to establish standards and policies for Messaging services such as email retention & archiving, public folders, shared mailboxes, O365 license management/tracking, 3rd Party application integrations, role-based access, and PST files management
  • Administer, and manage a scalable enterprise-level O365/messaging platform based on the business requirements
  • Provide the last line of defense for O365 & Messaging support within IT
  • Develop to a Subject Matter Expert (SME) for Exchange Online, Exchange Online Protection, MS Teams, and other O365 services
  • Manage enterprise O365 platform and leverage your scripting skills to automate activities
  • Develop positive relationships with the business and other functions involved in downstream technical processes
  • Collaborate with members of the information security, network, End User Computing, and cloud teams to ensure our O365 set up meet user requirements and align with the overall IT technology portfolio, processes, and procedures.
  • Look to improve all aspects of the messaging services continually
  • 5-6 years’ experience in the Exchange/Messaging Engineer role, where you learned the nuances of IT Administration
  • At least 3-4 years of experience in managing the O365 platform.
  • Experience with: On-Prem Exchange server management, PowerShell scripting, Azure AD management, Office365 suite services, Intune configuration, Cloud Identity Management, Azure AD Connect, MS Teams, Conditional Access Management, and Level 3 escalation support
  • Ability to identify, scope, and recommend improvements in the Microsoft 365 and Modern Workplace areas
  • Experience in monitoring the O365 platform and providing metrics
  • Tech Savvy – Ability and passion for learning new technology and tools
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
  • Discipline – The discipline to actively manage O365 tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
  • A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
  • Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets
  • Working hours – standard business hours with rotating weekend work
  • Nice to have: Experience such as Python, PowerShell, or other automation tools
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.