Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

30-Jul-2024

Job ID:

42228

Travel:

up to 10%

Description and Requirements

CareerArc Code

CA-PM

Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You manage production environments to ensure systems are running efficiently, effectively, accurately, and securely.
You manage escalation procedures to address and resolve high-priority issues promptly.
You maintain the accuracy and security of systems to protect data and ensure operational integrity.

Success Behaviors:

You ensure high availability for all applications, reduce/eliminate system outages and outage windows, automate to reduce MTTR, determine root cause of issues, and prevent them from happening again.
You understand enterprise-scale, integrated applications from a process and business perspective.
You communicate and orchestrate actions effectively for project success, proactively mitigating risks before they impact the project.
You escalate appropriately for issues impacting internal opportunities, project delivery, or customer satisfaction, following process and policy.
You continuously improve your skills and proactively seek new learning and engagement opportunities.
You fulfill all Ethics and Compliance training/testing requirements to always protect BMC interests and assets.

To ensure you’re set up for success, you will bring the following skillset & experience:

Bachelor’s degree in computer science or related field, with a minimum of 5 years of experience in Application Infrastructure Support, communications, and network protocols, or equivalent education and experience.
Preferred experience of Application Infrastructure Support on Hybrid Technology Platforms (On Prem, SaaS, PaaS)
Strong experience in process workflows and operational support, application patching and operations optimization.
Experience with implementing Monitoring & Observability Solutions leveraging AI/ML capabilities.
Collaboration experience with application, network, and security teams for application troubleshooting and impact assessment.
Hands-on experience deploying, and managing corporate IT application infrastructure in Linux, Windows, AIX ensuring 24x7 availability with on-call rotations.
Expertise in Continuous Deployment (CD) using tools like Control-M and Ansible.
Well versed with Incident, Change, and problem management (ITSM) Processes with Remedy (or Similar platform).
Strong interpersonal and communication skills, particularly in multicultural and geographically distributed environments.

Preferred Technology Exposure

Cloud - AWS, GCP, Oracle Cloud (preferred exposure to one of the Cloud)
Operating System – Windows, Linux, AIX
Authentication applications – Okta SSO, LDAP, Active Directory.
Application & Web Servers - JBoss EAP, Tomcat & Apache HTTP.
Application Integration- Web Methods EAI, Web Methods API.
SCM - GitHub, Bitbucket.
CI/CD - Jenkins, GitHub Actions.
Containerization & Others Ancillary Tools- Docker, Kubernetes.
Monitoring - Splunk, ELK (or equivalent).
Automation - Ansible/Terraform.
Testing - SmartBear Test Complete, Postman.
Scripting - Shell, PowerShell, PL/SQL, Python

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,638,100 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

1,228,575

Mid point salary

1,638,100

Max salary

2,047,625