Truesight Platform Systems Administrator

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

02-Sep-2021

Job ID

31185

Travel Amount

None

Description and Requirements

Position Description:

This role is part of the team, which enables the monitoring solutions for BMC’s Internal IT and the BMC’s SaaS operations i.e. Customer’s environments.

As Platform System Administrator, your responsibility is oriented towards the goal of helping IT Operations using BMC products and enable solutions that detect, isolate and remediate both application and infrastructure issues. One must possess a positive attitude and flair of understanding their business needs. Must have experience of current industry trends in Infrastructure and Application Monitoring products. Should have experience of working with IT Infrastructure Operations and Management products.

Primary Roles and Responsibilities:

Administration of BMC TrueSight Operations Manager

Administration of BMC TrueSight App Visibility Manager  

Configure and deploy monitoring solutions using BMC Patrol Agents 

Configure and deploy Synthetic monitoring solutions using TrueSight,

Develop policy and rules required by monitoring, integration

Configure network monitoring using Entuity

Develop and configure CMA policies including tag, filter, group, and monitor policies

Configure and fine tune KPI, baselines and monitoring thresholds at global, local, and instance level

Develop and Configure custom monitoring solutions, dashboards, interface

Manage and support Integrations with BMC Remedy, BMC Service resolution, CMDB, other BMC products

Build integration to non-BMC monitoring solutions

Provide reports, stats, metrics to users and help debug issues with Infrastructure and Applications

On call Support for Critical priority issues

Addressing user Incidents & requests regarding Monitoring configurations.

Co-ordinate with Product Support and R&D teams to fix the product issues 

REQUIRED SKILLS: 

Minimum 3-4 Years of experience in IT Infrastructure Operations and Monitoring 

Prior experience of working on BMC Monitoring Products - TrueSight Operations Management BPPM, PATROL, TMART, TrueSight Synthetic

Strong verbal and written communication skills are required for interaction with a global team.

Engineering Graduate in Computer Science or relevant field 

Exposure to ITIL Framework & Change and Incident Management tools

Added advantage if Basic understanding & work experience on BMC products - BMC Remedy, BMC Discovery, BMC App Visibility Manager, BMC End User Experience Monitoring tool.

Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities

DESIRED (NICE-TO-HAVE) SKILLS:

Understanding of monitoring the Kubernetes 

Knowledge on Prometheus, Grafana

Understanding of Cloud Computing environments, AWS, Azure, etc.

Experience to work with End User Experience Monitoring products 

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.