Platform Systems Administrator

Basic Information







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Job ID


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Description and Requirements

Position Description:
In this role as a qualified (L2 Level) Tools & Monitoring resource, you will work very closely with:
  • BMC SaaS Ops SRE Team - Upgrade, Change Management & Tools
  • Other BMC SaaS Ops Teams – DevOps, Customer Support Team, Services Team
  • BMC SaaS Customers - To gather requirements, Fix UAT/Migration issues, Project Cutover
Key Primary Responsibilities:
  • Working on JIRA stories to automate the Task/Activities to reduce overall project activity/change time.
  • Coordinate with internal teams including NOC, Infrastructure Team, Customer Support Team, Services Team.
  • Administration of BMC TrueSight Operations Manager
  • Configure and deploy monitoring solutions using BMC Patrol Agents 
  • Configure and deploy Synthetic monitoring solutions using TrueSight, TMART 
  • Configure monitoring for Kubernetes environment using Prometheus, TrueSight
  • Develop MRL scripts required by monitoring, integration
  • Configure network monitoring using Entuity, SolarWinds NPM, Thousand Eyes
  • Develop and configure CMA policies including tag, filter, group, and monitor policies
  • Configure and fine tune KPI, baselines and monitoring thresholds at global, local, and instance level
  • Develop and Configure custom monitoring solutions, dashboards, interface
  • Manage and support Integrations with BMC Remedy, BMC Service resolution, CMDB, other BMC products
  • Build integration to non-BMC monitoring solutions
  • Provide reports, stats, metrics to users and help debug issues with Infrastructure and Applications
  • On call Support for Critical priority issues
  • Addressing user Incidents & requests regarding Monitoring configurations.
Secondary Responsibilities:
  • Handling of various systems to manage the workflow of Change Requests raised for various releases.
  • Coordinate with Product Teams & Engineering Teams to get the quick resolution of bugs.
  • Coordinate with Tools & Monitoring Team for various monitoring & automation projects
  • Coordinate with Life Cycle Management Team for various automation activities
  • Participate in Internal Team Review meetings
Position Requirements:
  • Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
  • Working knowledge of SaaS, Cloud Technologies and various Integrations
  • Working Knowledge of TrueSight Ops Management, Patrol, TrueSight Synthetic Monitoring, TMART, Entuity, Prometheus, Grafana, Atrium Orchestrator, etc.
  • Ability to work with significant deadlines for SRE & DevOps projects.
  • Working knowledge of SQL Server, Oracle, PostgreSQL, DBFS, etc.
  • Able to design & document the requirements comprehensively to execute the Project Plans.
  • Ability to automate complex requirements using scripting. Very good troubleshooting skills to debug the scripts - DOS Batch, Power Shell, Perl, Python, Unix Shell script and Java Scripts, etc.
  • Hard Working, dedicated & effective communication skills.
  • Bachelor’s degree in IT or equivalent experience.
  • Basic understanding & work experience on BMC products - BMC Remedy, BMC Discovery, BMC App Visibility Manager, BMC End User Experience Monitoring tool.
  • Would need to work in EMEA shift 12.30 PM to 9.30 PM and rotating on-call Support for Critical priority issues for both weekdays and weekends

This position is a part of BMC OnDemand Release Model. This will include weekends during releases/cutover activities and after hour work as needed.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.