Basic Information

Country:

Mexico

State:

Jalisco

City:

Guadalajara

Date Published:

12-Sep-2023

Job ID:

40404

Travel:

You may occasionally be required to travel for business

Description and Requirements

#LI-LH1

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

BMC’s dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC’s vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC’s employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.

Job Description:

Seeking an experienced sales support and customer service professional who wants to challenge themselves in a fast-paced environment with their business acumen. Are you passionate about problem solving and taking care of customers?

The Sales Order Specialist (SOS) is a member of the Order Services team working directly with the Sales organization, Legal team, Revenue Recognition team, and other members of the sales ecosystem to build a contract negotiated by Sales with quarterly goals. The candidate is expected to be the primary point of contact and a trusted advisor of the Sales organization.

Duties and Responsibilities:

The SOS is responsible for assisting in researching accounts, preparing quotes, creating order documents, ensuring approvals are obtained, and validating license & support deals prior to customer review. This includes providing Sales guidance on legal and accounting policies and procedures (Corporate, SOX, Revenue Recognition and/or SSP) to prevent order issues. Submit completed order after timely validation for accuracy to Order Service Coordinators. Assist Collections, Passwords, Customer Success in customer clarification and resolutions of order information.

Requirements:

Working knowledge of Oracle, SFDC and MS Office Suite.
Must possess strong attention to detail, accuracy, and completeness with regard to all processes.
Ability to work in a fast-paced environment.
Ability to workload balance and prioritize.
Ability to learn Legal and Accounting requirements.
Able to communicate, set expectations, validate and complete the order through invoice request to Sales and the Eco System.
Must have the ability to work remotely and use escalation process when required.
Excellent written and communication skills required.
Ability to identify and resolve issues, using sound judgement in a timely manner.

Language Requirements:

English and Spanish Fluency a must (Both written and verbal)
Portuguese Fluency a major plus

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.