Basic Information

Country:

United States

State:

Texas

City:

Houston

Date Published:

12-Feb-2025

Job ID:

43768

Travel:

You may occasionally be required to travel for business

Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

CareerArc Code

CA-JG

#LI-JG1

Hybrid: #LI-Hybrid

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Our Team

BMC is a leading Enterprise IT software company, enabling over 10,000 global customers to transform their businesses into efficient, secure, and agile development operations – what we call Autonomous Digital Enterprises. Our Customer Success team is key to achieving this goal, empowering customers to achieve the business outcomes they aim for with their investment in BMC.

We are looking for future team members curious about Customer Success excellence as a crucial component of SaaS business growth to participate in the ongoing development and enrichment of our team, which is powered by:

100+ global Customer Success team members driven by a passion for customer advocacy
An experienced customer programs team sharing expertise from backgrounds in software, media, and consulting
Constant collaboration with varied teams across BMC including sales, customer support, operations, product management, and more

Your Role

The 2025 BMC Customer Success Internship offers an opportunity for rising undergraduate juniors and seniors to join the Customer Success team and work with leaders and team members of the Customer Success Management group. The position will run for 8 weeks, the first 4 of which will be at our Houston headquarters. Participants will have an opportunity to shadow team members from our specialist customer-facing teams as well as our Customer Success Operations team. Working with these teams, participants will learn several facets of how we deliver our best-in-class customer experience, including:

Establishing crucial relationships with new and transitioning customers to ensuring a smooth onboarding/migrating and implementation experience
Managing ongoing strategic relationships with customers, with a focus on executive relationships and vision development and delivery
Driving and enabling successful adoption of purchased solutions and expansion of BMC products
Supporting strategic programs aimed at improving customer success metrics through collaboration with our Customer Success Operations team

They will also own and manage initiatives that drive improvements in the organization, which may include and not be limited to:

Researching and analyzing industry trends and best practices
Collaborating with internal team members, within Customer Success and beyond
Building and optimizing programs to empower BMC teams to increase customer engagement, adoption, and expansion
Proposing outcome-driven initiatives or improvements in support of the Customer Success charters
Presenting to BMC team members, including executive-level leadership

Your Strengths

Strong candidates will bring their unique background and perspective to enrich debate and considerations. We are looking for inquisitive team members who are excited by the prospect of contributing and learning, and who operate with a mindset geared toward:

Effective communication – utilizing excellent written and verbal communication abilities paired with acute environmental awareness and strong active listening skills
Problem solving – gathering insights, distilling information, and empathetically guiding a group toward a creative and sustainable impact
Proactivity – demonstrating initiative, thinking ahead, anticipating needs, confirming alignment, and pursuing goals relentlessly
Determination – exploring multiple avenues and approaches, employing flexibility in your mentality to achieve the best outcome and follow through on commitments
Team orientation – working successfully with a group as well as bringing individual output to the table for shared utilization
Your Outcomes
This internship is designed to prepare participants for Customer Success and strategy careers in SaaS environments. As a Customer Success intern you will have an opportunity to work with a growing team and help deliver excellent customer experience and drive critical operational improvements. Through this internship you will enrich your skillset with real-world examples of:
Communicating effectively with a variety of companies and customer roles
Learning the key stages of our customer journey and the strategies used to create and maintain relationships at each stage
Leveraging enterprise business tools including CRM, Customer Success platforms, and data and analytics platforms (eg., Salesforce, Gainsight, Tableau, etc.)
Seeking out problems and effectively communicating and executing solutions
Navigating highly complex product- and service-based solutions
Understanding and optimizing multi-department RACI/roles and responsibilities alignments
Building business cases incorporating company- and industry-sourced data sets
Evaluating and optimizing high-growth team operations
Networking within a SaaS organization
Utilizing quantitative success metrics to inform planning and decision making

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.