Order Svcs Coordinator III - India

Basic Information







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Description and Requirements

BU Description/Position Description:

The Order Services Coordinator is responsible for the contracts, billing and data input of their assigned region and/or business. This includes monitoring maintaining and updating of customer inventory, processing orders and finalizing invoices and credit memos. Other responsibilities include analyzing contractual documents and assisting internal teams or external customers in resolving issues and/or errors.

Primary Roles and Responsibilities:
Is involved in conducting audits of sales orders in Oracle as a rule based process.
  • Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
  • Prepares and provides customer invoices by reviewing order paperwork, like quote/po/agreements/contracts etc.
  • Work on resolving invoicing issues.
  • Co-ordinate with internal departments like collections, Data quality, sales order team regarding booking of orders
  • Work with sales reps and internal quoting team during discrepancy in order paper work.
  • Creates Maintenance (support) credits
  • Runs and provides various Sales and Customer reports
  • Processes contractual documentation; ensure all required documentation are present and monitor originals
  • Communicates products and shipping concerns to product marketing operations and product distributions
  • Communicates application or process defects to appropriate IT and business process owners
  • Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
  • Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
  • Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
  • Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
  • Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, VSOE or SOX controls applicable to the Order to Cash process, Order Entry (Oracle OE+) application or Siebel to support order management
  • May be involved in training of new hires, peers, updates to procedures or policies
  • May be involved in design and acceptance testing of BMC Order Services applications
Experience/ Qualifications:
  • Working knowledge of Oracle, Siebel and financial operations processes.  
  • Working knowledge with Communication Tool as Phone, messaging, Skype, share application
  • Must possess strong attention to detail, accuracy and completeness with regard to all processes.  
  • Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders.
  • Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.
  • Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
  • Working knowledge of Microsoft Office suite Application
  • Must have the ability to work remotely and use escalation process
  • Ability to work with an extended team within a global, multi-sties organization
  • Abililty to thrive in a dynamic and changing environment
  • Clear and grammatically correct verbal and written communication skills are required 
  • Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus. 
  • Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented- Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing- Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Oracle or Siebel a plus. 

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