Order Services Coordinator

Basic Information






IND Pune - Business Bay

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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
The Order Services Coordinator is responsible for the contracts, billing and data input of their assigned region and/or business. This includes monitoring maintaining and updating of customer inventory, processing orders and finalizing invoices and credit memos. Other responsibilities include analyzing contractual documents and assisting internal teams or external customers in resolving issues and/or errors.

  • Create customer invoices via oracle system by reviewing order paperwork, like quote/po/agreements/contracts etc
  • Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
  • Review of ordering paperwork and reading contractual documents for booking orders in Oracle as per a rule based process
  • Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow
  • Work on resolving invoicing issues if any
  • Co-ordinate with internal departments like collections, Data quality, sales order team regarding booking of orders
  • Creates Maintenance (support) credits
  • Runs and provides various Sales and Customer reports
  • Communicates products and shipping concerns to product marketing operations and product distributions
  • Communicates application or process defects to appropriate IT and business process owners
  • Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
  • Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
  • Support sales (through SOS) on customer identification, customer inventory identification, (renewal) quote preparation related to commercial, legal or Rev Rec policies
  • May be involved in design and user acceptance testing of BMC Order Services applications
  • Graduate with minimum 50% score
  • Working knowledge of Oracle and financial operations processes
  • Working knowledge with Communication Tool as Phone, Messaging, Skype, share application, Microsoft teams
  • Must possess strong attention to detail, accuracy and completeness with regards to all processes
  • Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders
  • Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes
  • Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements
  • Working knowledge of Microsoft Office suite Application
  • Must have the ability to work remotely and use escalation process
  • Ability to work with an extended team within a global, multi-sties organization
  • Ability to thrive in a dynamic and changing environment
  • Clear and grammatically correct verbal and written communication skills are required 
  • Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus
  • Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented- Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing- Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Oracle order booking
  • Ability to grasp new learning, eye for detail
  • Order management process knowhow

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.