Sales Administrator/Co-ordinator

Basic Information

Country:

Netherlands

State:

NA

City:

Netherlands

Date published:

24-Feb-2021

Job ID:

29062

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Who we are and what we do

Founded to help companies optimize their investment in mainframe technology we have grown to manage infrastructure networks and services in distributed environments across the data center and into multi-cloud through organic growth strategic acquisitions and relentless R&D. Throughout our journey we have been dedicated to increasing visibility security and availability across IT infrastructure and services.

BMC provides businesses of every size and industry a comprehensive portfolio of open scalable and modular solutions to these challenges giving them the flexibility to choose from the entire spectrum of technology capabilities including automation cognitive/AI operations service management and mainframe modernization.

Your job

In our dynamic and digitalized world, a lot of companies switch to the BMC platform for managing, not only their IT services but also their HR, customer, project or financial services.

The BMC Order Services team seeks a skilled Order Services Coordinator to work closely with our Sales Order Specialists and sales organization in validating and processing license & support deals. This encompasses the Order Management or Order-to-Invoice process. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.

Responsibilities
  • Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow
  • Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or US-Gaap policies and procedures
  • Prepares and provides customer invoices, addresses and resolves invoicing issues
  • Creates Maintenance (support) credits
  • Processes contractual documentation; ensure all required documentation are present and monitor originals
  • Communicates products and shipping concerns to product marketing operations and product distributions
  • Communicates application or process defects to appropriate IT and business process owners
  • Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
  • Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
  • Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support applicable to the Order to Cash process
  • Is involved or conducts audits of sales orders in Oracle for proper revenue allocations
  • Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
  • May be involved in design and acceptance testing of BMC Order Services applications
  • Create process documents and amend existing processes documents to drive consistency
  • Working flexible hours due to a fluctuating business environment
Experience
  • Minimum of 2 to 5 years’ experience in a similar job of customer support, sales support or functional coordinator role
  • Degree graduate in a business or IT discipline
  • Strong knowledge of the EMEA region, having worked with an EMEA scope
  • Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements
  • Large, multinational company business experience required
  • Demonstrated experience in influencing and managing change
  • Demonstrated ability to work in a team in a very dynamic and virtual environment
  • Ability to work flexible working hours
Skills
  • Working knowledge of Oracle and Salesforce.com
  • Working knowledge of Microsoft Office 365
  • Must possess strong attention to detail, accuracy and completeness with regard to all processes
  • Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders
  • Must have the ability to work remotely and use escalation processes
  • Ability to be effective in both collaborative and individual contributor environments
  • Ability to thrive in a dynamic and changing environment
  • Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus
  • Highly organized with a strong sense of urgency to meet deadlines
  • Excellent verbal and written communication skills and strong interpersonal/communication skills
  • Fluent in English (written and verbal) and it’s advantageous if you speak additional, EMEA, languages fluently
What we offer
  • We’ve created flexible workspaces that encourage creativity and teamwork, including work-from-home opportunities for those who want them
  • An enthusiastic and committed team in a dynamic environment with informal corporate culture
  • Your remuneration consists of the market-based gross salary with 8% holiday pay
  • A bonus based on performance and organization results
  • You are also participating in our pension scheme
  • Collective health insurance (without obligation)
  • Overtime is paid out according to Dutch regulations

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.