Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

11-Oct-2023

Job ID:

40622

Travel:

up to 10%

Description and Requirements

#LI-SD2

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 

Network Ops Control Specialist

Responsibilities

Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
Primary point of contact for impact situations and escalation for wider team engagement.
Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
Provide Tier 1 level troubleshooting and isolation of application events.
Ability to quickly assess the business and technical situation and enabled to make decisions
Adept at both English verbal and written communication
Ensure accuracy for all scheduled reports within Operations and proactively.
Initiate corrective actions by opening tickets in the queue of the appropriate teams.
Team player which includes mentoring and knowledge sharing across the team.
Proactively identify opportunities for improvement and offer/create viable recommendations/options.

Skills Required

BS/BE degree in CS/EE or equivalent experience
Excellent written and verbal communication skills
Minimum of 1-3 years' experience in a cloud-based or IT industry equivalent.
Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
Troubleshooting skills with considerable depth and experience
Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
Knowledge and understanding of BMC-Remedy Products is an added advantage
Directory Service/LDAP, specifically Active Directory/SAML but not essential
Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
Knowledge and understanding of BMC-Remedy Products is an added advantage
ITIL (Information Technology Infrastructure Library) foundation certification is a plus.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is INR 875,250 - INR 1,458,750.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

875,250

Max salary

1,458,750