Network Ops Control Specialist - Kubernetes Admin

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

18-Apr-2022

Job ID

33659

Travel Amount

None

Description and Requirements

, Role & Responsibilities-:
  • Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
  • Primary point of contact for impact situations and escalation for wider team engagement.
  • Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
  • Provide Tier 1 level troubleshooting and isolation of application events.
  • Ability to quickly assess the business and technical situation and enabled to make decisions
  • Adept at both English verbal and written communication
  • Ensure accuracy for all scheduled reports within Operations and proactively.
  • Initiate corrective actions by opening tickets in the queue of the appropriate teams.
  • Team player which includes mentoring and knowledge sharing across the team.
  • Proactively identify opportunities for improvement and offer/create viable recommendations/options.
Skills Required-:
  • BS/BE degree in CS/EE or equivalent experience
  • Excellent written and verbal communication skills
  • Minimum of 1-3 years' experience in a cloud-based or IT industry equivalent.
  • Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
  • Troubleshooting skills with considerable depth and experience
  • Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
  • Knowledge and understanding of BMC-Remedy Products is an added advantage
  • Directory Service/LDAP, specifically Active Directory/SAML but not essential
  • Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
  • Knowledge and understanding of BMC-Remedy Products is an added advantage
  • ITIL (Information Technology Infrastructure Library) foundation certification is a plus.    



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