Solution Engineering Manager (ASEAN) - Singapore

Basic Information

Country

Singapore

State

NA

City

Parkview SQ

Date Published

05-Apr-2022

Job ID

33349

Travel Amount

up to 25%

Description and Requirements



Succeed at BMC

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do. BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Solution Engineering Manager – (ASEAN)

This leadership position manages a team of Solution Engineers aligned to the ASEAN region and partners with Sales Teams to achieve revenue and customer success targets. The ideal candidate will have a strong mix of technology, business and people leadership skills. They will enjoy the challenge of leading a team in finding innovative solutions to the business needs of a large, diverse set of customers.

Primary responsibilities for role:

  • Build and maintain the right coverage model across geography and technology
  • Recruit, hire, and develop high performing, innovative professionals
  • Work with Account Managers to build account strategy and customer engagement models
  • Drive value engagement with customers by developing plans and educating teams
  • Manage the allocation of effort for the team in line with optimal revenue opportunity and customer success
  • Remove roadblocks and solve problems that individuals experience as they engage with customers
  • Exchange frequent feedback to and from Sales to assure the teams are working optimally

Products and Services/Client Responsibilities:

  • Directly engage with customers to help them understand BMC products and solutions
  • Celebrate wins and evangelize best practices of successful customers
  • Drive customer loyalty and reference by maintaining long-term relationships with customers using BMC solutions.
  • Be an advocate for customers when they are experiencing product issues
  • Close the feedback loop with product and customer support teams to find solutions unique to the ASEAN customers.
  • Build and maintain a positive working relationship with all sales teams, including professional services teams and other parts of the BMC ecosystem.

People Management/Lead Responsibilities: 

  • Clearly communicate and demonstrate BMC's Leadership DNA and strategy to all direct reports. Provide leadership, guidance, coaching, and development for team members.
  • Create a regular operating rhythm to keep the team connected and informed while also helping them share customer experiences
  • Assist in enhancing business processes in order to improve overall productivity of the team and of BMC.
  • Have excellent written and verbal communications skills.
  • Demonstrated ability to work independently and maintain accountability to management.
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From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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