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Basic Information

Job Name
Mgr - Social Media - USA
Country
United States
State
NA
Date Published
25-Feb-2026
Job ID
46399
Travel
up to 10%
Additional Locations
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States 
Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

CareerArc Code
CA-LJ
#LI-LJ1
Remote: #LI-Remote
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
We’re looking for a skilled and proactive Social Media Manager and Content Producer to lead our brand’s global social program.  This person will lead strategic planning, a growing social evangelism program, publishing, community engagement, content creation, and reporting across our social channels.

The ideal candidate is a strong & polished communicator, has a sharp understanding of social media trends, and can maintain brand voice while driving meaningful engagement. Technical writing ability and experience with video production/editing as well as an understanding of paid social are strong advantages.
Key Responsibilities Include:

Strategic Leadership & Channel Direction
  • Set the long-term vision, strategic priorities, and content pillars for the company’s social presence, including executive and technical voices.
  • Architect platform specific strategies that grow influence, credibility, discoverability (search + LLM), and quality engagement across key audiences.
  • Develop scalable frameworks for editorial themes, campaign integration, audience journeys, and content distribution.
  • Identify cultural, industry, and platform shifts—and proactively translate them into actionable brand opportunities.
  • Identify opportunities to extend programs (e.g., video, podcasts, practitioner communities) in partnership with PR and Executive Communications.
  • Serve as a strategic partner to executive communications, brand, and integrated marketing teams.
Executive & Evangelist Social Strategy
  • Lead strategy for growing the reach, resonance, and thought leadership impact of across social platforms.
  • Develop positioning, narrative arcs, content categories, and visibility opportunities tailored to each leader.
  • Collaborate with Exec Comms to ensure messaging alignment and high value moments across platforms.
  • Translate executive and technical perspectives into formats optimized for social and digital distribution, in partnership with Executive Communications.
Content Leadership & Oversight
  • Define the content roadmap, creative direction, and storytelling approach for multi-channel social programs.
  • Complement and extend existing social programs by introducing new content formats and channels (e.g., video, interviews, and community-driven content).
  • Own hands-on creation of content across new formats (e.g. lightweight video, executive interviews, and social-native formats) prioritizing speed and impact over production polish.
  • Oversee content development, reviewing and refining assets created by internal teams and/or agencies.
Performance Insights, Optimization & Experimentation
  • Build a performance framework that aligns social KPIs to business and brand objectives, including audience growth, discoverability, and early-stage engagement.
  • Translate analytics into strategic insights that inform ongoing content optimization and audience growth.
  • Lead hands-on testing of new formats, channels, and engagement approaches, including emerging community and content platforms.
  • Monitor competitor landscapes and industry benchmarks to identify whitespace and opportunity.
  • Measure the contribution of social programs to early-stage audience engagement and traffic generation in partnership with demand generation teams.
Cross Functional Leadership
  • Partner closely with Campaign, Exec Comms, PR, Creative, Product, and Media teams to ensure cohesive storytelling across channels.
  • Provide strategic guidance during campaign planning to ensure social plays an integrated, high impact role.
  • Serve as the primary social media advisor to senior stakeholders and cross functional leaders.
Paid Social Strategy Support
  • Help shape full-funnel paid social strategy in partnership with media teams.
  • Consult on audience segmentation, creative needs, testing priorities, and success criteria.
  • Ensure paid and organic programs ladder up to a cohesive channel strategy. 
Core Qualifications
  • 10+ years experience in social media management, communications/PR, and/or content strategy
  • Strong writing and editing skills, including technical or product focused copy
  • Proven experience managing multiple social platforms for a brand or organization
  • Solid understanding of platform best practices, algorithms, and emerging trends
  • Experience with scheduling tools (e.g., Sprout, Hootsuite, Later, Sprinklr, or native platforms)
  • Experience in B2B marketing (Software/SaaS preferred)
  • Ability to work independently, manage deadlines, and communicate clearly
Preferred Qualifications
  • Strong experience in social‑first video production, including short‑form formats native to Instagram/Reels, Shorts/Youtube, and other emerging platforms
  • Experience supporting or executing paid social campaigns (Meta Ads Manager, LinkedIn Campaign Manager, etc.)
  • Ability to interpret social analytics and turn insights into actionable recommendations
  • Basic design skills (Canva, Adobe Express, etc.)
  • Comfortable working cross functionally with marketing, creative, and leadership teams

Soft Skills
  • Detail oriented, organized, and proactive
  • Creative thinker with a strong sense of brand voice and storytelling
  • Flexible and able to adapt to shifting priorities
  • Polished communicator capable of strategic collaboration with executive leadership
  • Empathetic and effective people manager with the ability to mentor, develop, and guide junior team members.
#LI-Remote 

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $111,525 - $185,875

Min salary
111,525
Mid point salary
148,700
Max salary
185,875
Min Salary - NEW
111,525
Max Salary - NEW
185,875