Manager Sales Operations

Basic Information






IND Pune - Business Bay

Date published:


Job ID:


Travel Amount:

up to 10%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description
We are the One BMC Operations team, a highly functional, growing, business & outcome-focused agile team that enables business groups and departments within BMC. We do this by aligning everything we do towards 4 key priorities: Accelerating Productivity, Driving Strategic Transformation, Increasing Customer Success & Delivering Operational Excellence.

About You
As a Manager of the GTM Operations Centre of Excellence, you will be breaking ground in putting together a best-in-class organization that will support BMC’s Go-To-Market Operational and Sales team. The GTM Operations Centre of Excellence mission is to ensure that our Business Processes are reviewed on a regular basis, efficient, optimized, easy to understand and provide benefits across the organization. 

We are looking for an individual that is passionate about customer service and building a culture of continuous improvement, therefore making a difference to our internal stakeholder experience.  Candidates should be highly dynamic, meticulous with a process driven approach and have exceptional communication skills to build strong partnership and support at all levels of the organisation. 
This leader will drive innovation within the GTM CoE by putting together a team of talented individuals that shares a common passion for Operational Process Improvement, Improved Experience and ready to challenge the status-quo by looking for Efficiencies & Automation. 

Partner with the GTM CoE Functional Lead to drive the strategy, talent acquisition and results for the GTM CoE organization
Work with the GTM Operations leadership to identify area for production gains for the Business Operations Managers (BOMs)
Challenge the GTM Operations use of technology in order to automate key processes to increase the amount of time that sellers spend with customers and partners
Define the current key process owners within the GTM Operations team, document those process & create a process lifecycle management (creation, approval, distribution, monitoring, improvement)
Ensure consistency and fairness in how processes are implemented within the GTM Sales Organization by being key partners to the GTM Operations leadership
Works collaboratively across functional teams to develop advanced and sophisticated, quantitative analysis, translating internal and external data into actionable insights
Build a management cadence and rhythm of the GTM CoE resulting in predictability, accountability and accuracy
Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity.

Overall 8-10 years of experience with a minimum 5 years experience in a sales, sales operations or customer service people management role and environment.
Experience of developing and implementing processes and procedures.  Set up quarterly reviews of all processes to ensure they are being followed consistently and are always current.  
Leadership training/experience and ability to provide development planning and coaching of direct reports.  Create a can-do and innovative culture.
Solid financial/analytical background with an operational mindset
Data-driven with strong analytical ability and with the needs to be hands-on
Excellent organizational skills, independent and able to prioritize tasks for themselves and the team.
Ability to work under pressure in a rapidly evolving fast-paced environment and judge priorities and provide clear direction to the team.
Adept at developing and executing actions synthesized from analytics
Excellent MS Office skills with the ability to present complex data succinctly. 
Detail-oriented and a believer in the value of a process
Must be flexible, self-motivated and team-oriented
Highly adaptable and used to working in a change management environment
Has excellent communication skills both verbal and written and used to interaction with people all around the globe in a multi-cultural environment
Good to have:
ISO experience would be an advantage. 
Participate in leadership calls to understand upcoming strategic efforts while also sharing team efforts
Communicate successes to senior leadership, while identifying obstacles early to resolve conflicts 
Hands-on experience with CRM solutions (eg, SalesForce) would be ideal. Any programming experience is a plus.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.