Mainframe Practice Lead Manager

Basic Information


United States



Date Published


Job ID


Travel Amount

This role can be based remotely in United States

Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

Mainframe Practice Lead Manager - USA

This role is responsible for managing a team of high performing, customer-facing consultants and architects while also maintaining a personal and team billable utilization target. As a People Manager, this role requires a background in Services Delivery with experience in driving employee engagement in z/OS Mainframe work environments. The individual will also have a passion for delivering successful customer outcomes, as both an engagement leader and mentor.

Position Strengths:

  • Consultative Skills
  • Communication
  • Strong Multitasking abilities between multiple concurrent engagements
  • Strong work ethic / diligent
  • Decision making / judgment
  • Managing information
  • Coaching, Mentoring, Leadership and Technical Oversight of the team and projects

Professional Behaviors:

  • Change champion
  • Industry expertise
  • Relationship building
  • Leadership / influence

Functional Skills:

  • Strong Resource Management skills
  • Organizational change management skills
  • Demonstrates conflict resolution skills for all situations
  • Effectively facilitates advanced workshops and meetings to ensure all attendees are engaged and stated objectives are met
  • Demonstrates a knowledge and awareness of the BMC delivery methodology
  • Can effectively drive the customers toward successful discovery and requirements capture
  • Can demonstrate success in building key relationships within the BMC eco-system including Sales, Support, and Product Engineering
  • Demonstrates an understanding of the Statement of Work and Change Order process
  • Able to achieve personal and team billable utilization target

Technical Skills:

  • Open Air, Oracle Applications (MDA), Callidus, iLearn, MS Teams experience a plus
  • Maintains advanced Microsoft Word, Excel, and PowerPoint skills
  • Deployment and administration experience within the z/OS BMC z/OS Software product portfolio
  • Builds skills in technical areas which support the deployment and integration of BMC and ISV based solutions


  • Presentation skills to enable facilitation of workshops and meetings – advanced level
  • Leadership and mentoring / coaching skills – advanced level
  • Organization and planning skills – advanced level
  • Time Management – advanced level

Success Behaviors:

  • Inspires and motivates team to achieve set objectives per compensation plans.
  • Follows/Achieves objectives set out in own compensation plan and direction from line manager.
  • Fosters a team is that is motivated and engaged to meet the needs of the business and continuously improves.
  • Communicates regularly with team members as a group and via appropriate 1-to-1 interaction
  • Contributes resources and support for global delivery initiatives as needed and requested
  • Ensures team members have updated, documented development plans and ensures plan progress is visible to leadership.
  • Ensures the team pursues all continuing education and certification plans for their role.
  • Receives positive feedback on team by internal and external Customers.
  • Can demonstrate promotion readiness of team members.
  • Demonstrates the BMC Global Services objectives/strategy and what it means for their team.
  • Provides recognition of employee performance on a regular basis.
  • Continuously builds a pipeline of strong candidates for future hires.
  • Delivers timely completion of performance reviews.
  • Ensures talent reviews and succession planning are incorporated in operating cadence.
  • Demonstrates the overall quality of the team is continuously improving and underperforming resources are professionally performance managed.
  • Exhibits low voluntary turnover, especially of top performers and new hires.
  • Recognizes a sense of urgency when supporting key sales, delivery, and HR driven activities.
  • Establishes a workforce plan aligned to geographical demand and used to drive hiring, partner decisions, and skills development.
  • Effectively curates’ team best practices and project knowledge contributions.
  • Shows a low number of issues related to non-compliance with internal operations procedures and cadence.
  • Manages and delivers assigned responsibilities in accordance with the BMC Excellence delivery methodology within the engagement scope and budget with no-rework.
  • Is seen by Customer’s and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals.
  • Serves as a mentor and role model for peers, project team members, and Customers.
  • Provides accurate and timely information and assistance without compromising other assigned responsibilities.
  • Consistently achieves utilization targets while balancing developmental needs to ensure skills are current, utilized and in demand.
  • Fulfills all Ethics and Compliance training and testing requirements to always protect BMC interests and assets.
  • Achieves all goals as defined by management.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.